Polyexpert Pyrénées-Aquitaine (Bordeaux)

So that it doesn't happen to other people. What a shame. I was the victim of a burglary. In a movable stock that I made against my house before renting it or I had to store all my furniture because of going abroad. But mma the test was implemented not to reimburse anything on the pretext that the locks were not fractured when they were changed. Clever this insurer. He appointed a polyexpert expert. (1 star out of 5 in consumer opinion) who carried out an expertise without even evaluating the evidence in the case. (The original keys) Obviously, it is the aim of insurers not to reimburse their customers in the event of theft. But it is very low of you. I'm not going to stop there. That day I lost everything and continued to pay for the insurance. Run away from these thieves. I will file a complaint. Know that in the event of a dispute, he will do everything to not respect his duty.

Expert who does not follow his file, does not respond to emails when you want to know where things are 2 months after his visit, and does not even implement the controls he has committed to do with you and your insurer. If I were insurer, I would not fail to report to Polyexpert incompetence, coarse and lack of professionalism of his employee, rather talented for the rest to lose even loyal customers. For my part, after 8 months waiting in vain for a return of this individual, it was agreed to change experts: it is out of the question that the one mandated by Polyexpert gives a foot home because of his attitude and his sexist. Thank you bcp Polyexpert Villenave-d'Ornon for the 9 months lost, the rudeness of your expert and his absolute lack of professionalism!

In agreement on the work carried out, despite the situation. Just a disagreement on the job.

I do not know if it is incompetence or an absence of professional conscience, on the other hand, I can affirm a total lack of human value which borders on disrespect. False information, lies, etc. condition the relationships that this team maintains with its customers. 2 months to do the appraisal (10 days announced), 1.5 months to establish the report (24h announced) and during this time, they wander around. Despite our regular requests, the expert Loïc B did not deign to contact us to inform us of the progress of the file and preferred to "hide" behind his assistant. Who, perhaps by mimicry, is on the verge of insolence. It would be appropriate to take into account the skills of candidates in the recruitment process for employees of this entity.

Promises in front of the customer and an expert opinion provided to the insurance quite different. In the end, compensation 0 € and an unreachable expert. Even the insurance proposed that I make a mail showing the inconsistencies of the file! TO FUIR WITHOUT WAITING !!