MSA Alsace (Strasbourg)

Since the MSA decentralized the family delivery service in Ardegne champagne, I have suffered financial difficulty after difficulty! Before 2014 to 2018 everything is fine, then the problems followed one another, cut off without reasons for parental leave, suspension of my housing aid, miscalculation giving me an undue amount of 1000 euros to repay over 2 years! More aid cuts because agents do not read my file! And today a new detention for once again an error of an agent who miscalculated, but the worst part is that this time I did not even have a mail! The agents do a lamentable job, do not respect the legislation in force or the rights of their service providers, since logically this letter should have allowed me to make a repayment in installments! Another mistake that your providers pay dearly! In a particularly difficult context, this service is more than lamentable and must very probably put many families in difficulty! I have never been so disappointed with the MSA since your reshuffle, dismal !!!!!!!!!!!!!!!!

Deplorable compensation service !!! Never receives work stoppages (even those sent to AR). Sent 5 times (teletransmission, mail, then AR, e-mail and now I have sent them through the site!

Need a transfer certificate to affiliate my partner with CAF with me following our move. The request was made in September and CAF has still not received anything to date. Telephone support varies widely depending on who you run into, but in the end everyone gives you information that is different from the previous colleague and that is in contradiction with the MSA email response. In 4 months nothing was settled, however in 2 days the rights are indeed interrupted ...

Very good reception, my problem was solved in less than 5 minutes. (Resumption of the file following a return to France after 4 years abroad.)

Service at the limit of the deplorable! To take into account that unlike the caf the phone number remains a fixed not surcharged. Personal level is complicated, things do not move forward. Five months and still no life card ... After multiple calls I finally managed to come across a serious and reliable person. In other words, you will have to insist on reaching your end with a lot of hard work! My fight does not happen Still not finished ✅ Good luck to you.