Parking Zenpark - Strasbourg - Gare de Strasbourg - Kageneck

We booked several months in advance a parking place in Strasbourg for the Christmas markets, unfortunately once there the access code was not working. We called the company that opened the door remotely, but new problem in the parking lot the place reserved was squatted by another vehicle. The only response of society zenpark "you're doing." We had to find a solution by ourselves and repay. For 2 months now I have been waiting for a refund. Society absolutely not serious see scam.