Thrifty/Dollar Rent-a-Car

Stay away, they will charge you for car damages you haven't done.

I rarely give negative reviews, but I feel like I have to make an exception here. The staff at this location was extraordinarily rude and unhelpful. I had prepared for every eventuality with the documents I brought, yet they were not willing to help me out. Avoid this location at all costs.

STAY AWAY! Do yourself a favor do not expect them to honor your reservation! We got there after 12 like our reservation stated going there with 2 small kids and bags and they said we had to be there at exactly 12 and our car was given away. It was a well-orchestrated scam to push upon us a car which costed 3 times more money! They lied about no cars being available there at all in near future and that summer is very busy and we will not get a car from anywhere. Us being extremely tiered with bags and small kids they basically scammed out of money! When same night we got to our hotel and went checked online same place had cars available at 8am next morning…. There are 3 companies Thrifty, Hertz and Dollar in same location. I had a confirmation number and reservation which they didn’t honor it was a nightmare after flying in thinking you have a car being scammed like this. You better of renting car at airport not from this place. Never in my life had I heard so many lies and never our confirmed reservation were rejected. Stay away from this place they will because you stress, and will abuse you.

Poor customer services. Book a car on their website but the option I chose was managed by Cartrawler and did not receive any confirmation mail. When I asked for the latter, they said to ask Cartrawler but I got any answer from them. Also, I got charged two times. First, when I booked and second time, 3 months after the trip, because Cartrawler did not paid Thrifty/Hertz. I did not recommend.

The location is in the mall under the Louve. Not enough people working here. It will be a cluster.