Hotel Le Lapin Blanc

Awful and unreasonable customer service re covid. Really need to reconsider their policies.

Best place I ever been. Amazing staff, beautiful room, nice area.... lots of little touches I really recommend this amazing hotel

Our experience at Hotel Le Lapin Blanc was a very positive one! Even before arriving, their communication via email was fast and helpful, and when arriving, their staff were friendly and competent. In addition to offering express breakfasts and complimentary afternoon snacks, the room itself was huge! The location of the hotel is also very convenient, close to many great restaurants and attractions, subway and RER lines, pharmacies, grocery stores, wine stores and anything else you really need. I would 100% recommend them to anyone traveling to Paris!

From the moment we entered the hotel door we were treated the best possible to be treated to a hotel guest, even we were given an upgrade suit room set up instead of our room and were given two drinks from a mini bar per the entire stay. The hotel is very close to all the tourist attractions and easy access to and from the metro. It is surrounded by many restaurants, cafes and some luxury clothes shops.

Rude service and lack of hospitality. AC stopped working one night and I informed the front desk the following morning. After waking all day, we come back and find that it is still not working. Front desk person says she checked that the AC in the hotel was working. I said it is not working in our room. Then she said her colleague checked. After a while it was clear that either she was lying or whoever checked had no clue what they were doing. On top of this they would have no maintenance available for 2 more days, making three nights without AC in the summer. Having paid 300 euros a night, I expected some solutions. I received none, no help, no refunds. Only very rude responses. I understand you can be fully booked, but if you run a 4 star hotel you should be able to fix things everyday. And you should make an effort to make your guests happy.