Pharmacy of the Ile Saint-Louis

Rude and dishonest. We stopped in at this pharmacy on a Sunday. The lady behind the counter was helpful, at first, recommending a couple of products and quoting prices. She rung up the ointments we selected and we paid by card, only to discover she had overcharged us by 5 euro. When we questioned the difference, she told us they charge a 5 euro service fee on Sundays. When we asked her why she hadn't informed, she pointed to a sheet of paper taped to the inside of a wall obscured by a shelf. Fair enough, staff deserve compensation for working Sundays. However, as a consumer, we have the right to be informed. When asked to refund our purchase, she explained that it was not possible as did not have permission to reverse charges on the credit card machine. However, had we paid cash she could have given us a refund. As no manager was not available, she suggested we return the following day. We did, but the manager was still not available. Finally, at 3.15 pm, we spoke to a manager who rudely told us that she would not refund the purchase as we had left the store with the products and that we should know French law. We may not know French law, but fortunately, we're not rude or dishonest. The right thing to do would have been to apologise for not informing us and credited the purchase. Given the choice, avoid this pharmacy.

kind people, good service

Not open Sunday

Excellent professional multilingual service

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