ADA | Location voiture et utilitaire Thorigny sur Marne

INCOMPETENT staff and manager: Coming from abroad, I rented a car for 2 weeks. The day before the return, they oblige me to return the vehicle the same day, almost 24 hours before the end of the contract, because the only person from the agency must be away for 2 days! Regardless of the problems this causes me, they threaten to keep the deposit if I don't return the vehicle immediately. And to top it off they don't want to reimburse me for my lost rental day or gasoline (I had just refueled, and the tank was empty when the car was picked up!) Never seen !!! Go to another agency !!! Here is your answer: 1-A death does not prevent taking a temporary worker to ensure the continuity of the service, or assigning a colleague from another agency, 2-the 2 solutions you proposed: - return the car to an agency more than 10 km away, and without a solution to bring me back, it's a joke! - keep the car until the agency reopens? without taking into account the fact that I had to return the car on the day of my departure, if I return it the next day I miss the plane, you’re funny! 3- the acceptable solution was reimbursement for the lost day and the refueling. It wouldn't have helped my end of stay, but at least it was honest. Not to mention that you are also the manager of the Serris agency ... and that I spent a lot of time on the phone from abroad to finally finally decide to reimburse me for "Junk" for compensation: 50 Euros for 24 hours , a full tank of gasoline, and the worries that this caused me ... Internet users will be able to judge for themselves !!!!

I have just returned from your dealership and thank you for the efficiency in finding me a car and renting it to me in order to fulfill my duty as a caregiver. Many thanks

I go there with my eyes closed for the maintenance of my car! Everyone is nice and I finally trust leaving my car in a garage! Thank you very much to the whole team!

To avoid

Do not go, despite the guarantee of model, we end up with a twingo instead of a fiat 500 and we have to pay one more day because we wanted to make it a holiday, which was not specified when we made the reservation online ...