Enterprise Rent-A-Car - Bristol South

Always a top notch experience renting from Enterprise, I usually use the Bristol South Branch, Fabulous vehicles, I had an A class Mercedes this time, what a car!!!! What a bargain price too!!! Absolute Kudos to my rental again (Georgia) she was polite, courtous, funny and very knowledgeable, give her a promotion immediately.

Needed to hire a car with only a 3 day timescale. Very good in that respect. Really nice car, very clean, all mod cons. You do need to inspect car, take pictures inside and out while picking up, but that's common sense, which I didn't have (It being over 5 years since a rental). We had no problems, anyway, after drop off but was anxious when I had it after saw something (Drove straight to home after pickup and only noticed marks the next day when getting in, nervousness of driving it must have been abaited and I was more aware). Overall 4/5. An inspection is required, just for peace of mind. Nice car, very comfortable. Will use again.

Cars are clean, staff are immature and rude. The offices/reception are vile and it stinks. There's parking but it's not great 😣

On this occasion, poor service and attitudes! I have previously used Enterprise on several occasions when I have been traveling to buy new cars as you can hire from one branch and return to another. It has always gone exactly to plan, and I have been very satisfied. On this occasion, things went wrong, all entirely down to Enterprise, and the attitudes of 3 separate members of staff were poor. My booking was made late afternoon on 20/7/20 for collection at 8am 21/7/20. My car was collected on time at the Hartcliffe Way branch in Bristol, where everything went fine, and during which I chatted with the guy about my need for the car and importantly, why and WHERE (Litchfield) I would be dropping it off. Journey completed, new car bought, and I drove to the Litchfield branch to drop the hire car off. Upon arrival at Enterprises branch in Lichfield, I found it closed, with a sign on the door saying "To protect staff and customers, this branch is currently closed". I phoned Bristol, where I was told I had to take the car to Tamworth as per my booking. I stated my booking was to drop the car at Lichfield, and I was informed that it wasn't? I stated again that it was Lichfield, and my booking confirmation from Enterprise, which I was looking at, clearly states Lichfield drop off. I was then told that when I signed this morning, I had signed to deliver it to Tamworth, so I pointed out that if I had to now drop it off at there I should've been made aware of that at collection. By now someone from the adjoining business told me that they take keys in for Enterprise when the office is closed. I put this to the person I was speaking to in Bristol, but I was told I couldn't because it wasn't Enterprise Lichfield's car, it was Bristol's. The person from the adjoining business also told me that this branch had been closed the entire time of Covid19, so it wasn't a recent thing, and Enterprise would've known when I made my booking, but he had now phoned Tamworth and put me onto them. This is where things became even worse and really quite strange. The person from Tamworth told me "If you leave the car at Lichfield, the police will be called", so I obviously asked why would the police be called. According to the person at Tamworth, they would be called because " The car had been abandoned". I pointed out that there were at least 5 other cars here, all with Enterprise logos on, plus 6 vans clearly sign written with Enterprise logos, so why would the car I left here be considered "abandoned"? I said, as I was on my own and had no way of getting back to Lichfield to collect the car I had just bought, could someone from Tamworth just drive over, check the car, and collect the keys, as by now, 20 minutes had been wasted and I still had a 140 mile drive home to do. Met with reluctance, I was told it wouldn't be possible straight away. I felt the level of service was now very poor, and had been inconvenienced long enough, so having been told Tamworth was a 10-15 minute drive away, I said they had 20 minutes to get to me, otherwise, I would be leaving the car and key here and getting on my way. After 18 minutes, a car arrived with 2 men inside and stopped. The passenger got out first, and I asked if he was the person I'd spoken to on the phone, he said he wasn't. The driver then got out and simply said "Key". I passed the key, he looked round the car, looked at his colleague and said "It's OK". At this point, I asked if I needed to sign anything, he said "No" and walked back to the car he had arrived in. I asked if he was the guy I had spoken to on the phone, and he said "Yes". Now, he was either not a great conversationalist or just plain rude and ignorant, I did say that whilst I appreciate this wasn't his fault, it most certainly wasn't mine, and I shouldn't have been put out like this. His reply.... nothing! The following day I made a complaint (to a very helpful lady on the phone) and a manager rang me yesterday (28/7) who's attitude was just as bad as the other two. Overall very poor!!

I am absolutely fuming. I went to book a car but they didn't have any options so offered to put me onto car club. Went to drive to an important client meeting and car wouldn't open. Lots of people tried to help but couldn't. Missed the meeting and Enterprise simply said it was Carclub's issue. Car club still hasn't reposnded to me. No one has answered the help line. This was a week ago! Enterprise has not got in touch with me either. I've wasted over £100 on a journey that never happened and got in trouble at work. I am fuming. Never booking through them again.