Budget Car Hire

Not sure if management or personnel had changed since the last review but I had excellent attentive service. Came early Saturday morning to pick up the car. Very helpful information and good on driving in the city possible charges and fines. Prices are competitive as well.

Had a look round this time, will try them next time.

Hi there, I am extremely disappointed in how my rental was handled, the situation is as follows. I rented a van on the 28th of June from the Truro office in order to move to London. The problems began the following morning on the 29th of June where I was scheduled to return the vehicle at London City Airport. I arrived before 9 am which was my return timeslot only to be told at the counter staff that the bays were full and that I should return it instead to The Tower, Guoman Hotel. The lady at London City Airport mentioned that they had tried to contact me. This is untrue. No email and no calls were received on my end. I then proceeded to drive the van through the morning rush hour to central London, this took an additional 2 hours. of my time. Upon arriving at The Tower the lady at there told us that we were infact not supposed to drop the van off as the van exceeded the height limit of the carpark. Despite telling her that we were instructed to bring the van there, she questioned our decision to bring it there since our drop off was meant to be London City Airport and that if we were to leave the van there it woudl incur ourselves a £100 fee. She tried to contact Budget at London City Airport and was unable to get through, we tried as well but waiting 30mins on hold was getting tiring. The lady at The Tower kindly put us in contact with her manager Rebecca who is based at the Waterloo branch. Rebbecca was kind enough to let us drop the vehicle off there. We proceeded to drive through central London to our third budget office for that morning to drop the vehicle off. By then we had spent close to 4 additional hours dropping the vehicle off. She accepted the vehicle and told us that she would close the account and waive the £100 fee and that I would receive an email regarding the remaining payments. The following week on the 4th of July, I received a call from London City Airport asking when I would be dropping off the van. The account had not been closed and they were not informed. Till today I still have not received any follow up on the issue nor any emails from budget apart from this survey. I would not be hiring Budget Cars let alone recommending anyone in my circle to be subjected to such service. It was truly appalling.

The single person on the desk (they had to serve Avis and Budget) took 30 minutes for each customer which led to a 1.5 hour wait to pick up our pre-booked car. No apology and not advised of scratches on vehicle.

Just had appalling service and treatment from these people. No car for us even though we had booked and we had to keep pushing and asking for information, updates or for any help whatsoever. Really unprofessional staff who was rude and dismissive. Shall never use them again.