Home United Kingdom England Bupa

Bupa

1 Angel Ct, London EC2R 7HJ, UK

+44 20 7656 2000

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Detailed Information

Place Types Insurance agency
Address 1 Angel Ct, London EC2R 7HJ, UK
Coordinate 51.5151224,-0.0872362
Website https://www.bupa.com/
Rating 2.6
Compound Code GW87+24 London, UK

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Stuart F (10/07/2020)

Was with BUPA for 35 years, got into financial trouble, no help from them. Policy lapsed. Took out new policy went through a long conversation with underwriting, yes there were exclusions, fair enough. Six months into the policy, GP suggested I went to see a Cardiologist. Phoned BUPA, told that I have to be sent a medical form to my GP, fill it out, send it back, then they will consider whether to cover it. This was not mentioned in any conversation during new policy and it was not an exclusion. IT'S CARDIAC! Complaint made, no more than 4 days, 2 weeks later, letter telling me the complaint was going to be looked into. 2 weeks after this I called for an update. BUPA said, still waiting to be assigned to a call listener. Would not put policy on hold (No payments given by me) whilst they looked into the complaint. Disgusting behaviour, legal action needs to be taken against BUPA to put them in there place. Go to AXA ppp, much more honest and upfront. PLEASE, do not trust BUPA.

Joan Davies (05/28/2020)

Bupa can not help anyone with enquiries or there staff wish I could give less

Customer Experience (03/02/2019)

Raised my policy by £50 when I don’t even use their services!! They had the audacity to say ‘what’s the problem it’s only £4 per month!?’ I should not have to pay for other people’s healthcare! When I spoke to them, the staff was patronising, rude and smug as they just read off a script and are delighted to let customers know that they will not reduce the cost after being a loyal member for 15 years and that if you complain to the financial ombudsman they will take 8 weeks to respond!!!?!! Corruption at its best!?! #nocustomerunderstanding

Taofik Adebayo (05/22/2018)

Make it easy for me to locate

John Reynolds (03/17/2016)

Don't choose BUPA. I took out a policy six months ago. I have a pre-condition which I explained in detail and was told was covered and not excluded. Upon claim, turns out I'm not covered! They'll duck out of anything insurance companies, and BUPA's no different. At the end of the day their priorities are the shareholders, not patients.

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