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kath Pothecary (08/05/2016)
Great attitude on all staff Recieved the suite when said.only problem was they were supposed to have given us 3 days notice when they were gonna deliver.but rung same day they delivered it.lovely guys delivered it.rung shop two days after to have legs on suite changed to smaller ones.which was my fault.i wanted longer feet because of mobility problems.the guy in shop from porth was very helpful. He gave us the smaller feet free.and also other advice to take metal things out to put the feet on. Great service from everyone.i would definitely go there again
katie urch (08/15/2018)
so this store “pillow talk LTD“ apparently got closed down. and now they have they re- opened as “WOW sofa and beds porth” the customer service and care is absolutely disgusting ! i called into the shop, picked a sofa i wanted and i payed a lot of money in one payment for it. i got told it would be delivered friday the 10th, and it didn’t, so then i got promised it would defiantly be here saturday, i was waiting around all day, i phoned up and no body new anything about it! so it didn’t get delivered saturday either! after about 100 phone calls to the shop and messages sent via facebook ( which was getting ignored ) i still wasn’t getting anywhere! finally spoke with someone today (monday) and again promised it will be here today! shop shuts at 5:30.. and i’m here now still waiting for my sofa! tried messaging them again and i got nothing but attitude !!!! ( cracking customer service! NOT!!!!! ) 6:30 came and my sofa arrived! i like it the look of it.. but weather it’s going to last long is two different stories ! quality of it just isn’t worth the money! what an absolute joke of a business! STAY WELL AWAY GUYS! they cause you nothing but worry and stress.
Paula (Feefee) (02/07/2017)
Stay well clear of this store!! Their furniture may look nice but absolutely disgusting! Bought a settee springs went within a month material was breaking off when I phoned them they was very abusive swearing at me down phone. Had to take them to trading standards. STAY WELL CLEAR! Save a little more money an go else where....They cant sell furniture so they have opened a credit account in store...
rachel thomas (02/03/2016)
Would never use this company, I paid 699 for a corner sofa that is not worth 100, the cushions do not fit, the seat area slides off, I had to attach clips myself to hold the corner together, material ripping on corners. Don't use this company if u want value for money worse thing I ever did. I used the caerphilly store never again I also tell everyone that I know that's looking for furniture not to use this money grabbing, poor quality firm.
debbie collins (04/12/2015)
No customer complaint address or number would like to speak with the manager of the caerphilly store thank you!!!
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