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WIT Fitness

1 New Change, London EC4M 9AF, UK

Map

Detailed Information

Place Types Shoe store
Address 1 New Change, London EC4M 9AF, UK
Coordinate 51.5139386,-0.0960334
Website http://wit-fitness.com/
Rating 4.4
Compound Code GW73+HH London, UK

Openning hours

Monday 10:00 AM – 5:00 PM
Tuesday 10:00 AM – 5:00 PM
Wednesday 10:00 AM – 5:00 PM
Thursday 10:00 AM – 5:00 PM
Friday 10:00 AM – 5:00 PM
Saturday 10:00 AM – 5:00 PM
Sunday 11:00 AM – 5:00 PM

Photos

Reviews

Eloise Watkins (11/27/2020)

Great store and great online shop. The returns process however needs some work. I recently returned some items I ordered online as they didn't fit. The automated system advising when you return has been received by the company was impeccable. But it is then 25 working days to return my money to me (that's 5 full weeks!). Which is just WAY too long.

Lauren Sutton (12/01/2020)

Great Service! I purchased from WIT for the first ever time during the Black Friday Sales. After completing my second purchase, order confirmation email received, money had gone from account etc all as normal, I get an email to say partial order has been dispatched. Partial? Odd. Check the order via WIT website and it said nothing about it being out of stock or any issues with it so I decided to email the help address with my query. A truly WONDERFUL person called Hannah Knight came back to me to inform there had been a stock error in the warehouse and that in actual fact my top was not available and I had been immediately refunded. After responding to Hannah with a few queries regarding this refund, she responded quickly and beyond efficiently. Whilst disappointed I don't get the item I want, I cannot fault the customer service I have received. Thank you WIT and thank you Hannah Knight.

Mysterious Moon (12/14/2020)

I have to admit I'm a little surprised about the negative reviews about the returns. I fell in love with the Reebok WonderWoman Nano X trainers, and found them on WIT Fitness, but alas they were far too small. I returned them pretty quickly but noticed on my tracking it was taking a while to return to them. I was really really worried that I would not get my refund back due to the delay in shipping with returning, but after speaking with Hannah, and telling her about my nerves about my money, she instantly refunded me. I think that was absolutely lovely of her. I am so very grateful and will using their services again in future.

Scott Gavin (10/02/2020)

Very impressive communication and service. Purchased an item in store which was wrong size, despite living outside of London the team advised on how I could return the item for online store credit without any grumbles. Thanks for your help, WIT!

Richard Beeby (10/23/2020)

Was personally hoping for a larger selection of trainers to be available in store due to the amount available online, however still worth the visit and a nice shop.

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