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New Change, London EC4M 9AG, UK
+44 333 005 5905
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Detailed Information
Openning hours
  • Monday 9:00 AM – 5:00 PM
  • Tuesday 10:00 AM – 5:00 PM
  • Wednesday 10:00 AM – 5:00 PM
  • Thursday 9:00 AM – 5:00 PM
  • Friday 9:00 AM – 5:00 PM
  • Saturday 10:00 AM – 5:00 PM
  • Sunday 11:00 AM – 5:00 PM
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Reviews
Greta Kaviya (12/11/2020)
Actually the worst customer service. I bought a pair of Next Trainers but they weren’t comfortable. Because I mostly work at home these days I finally had a chance to return them a week after I bought them in store. I had the receipt and how ever when I got to the check out the man there was very rude. Made me feel uncomfortable and judged. I had the receipt but he said because there’s not tag he wouldn’t be able to give me a refund even though it was less than seven days after I bought the shoes rather than offering an exchange or store note he insinuated I’d been wearing the shoes and made the whole experience horrible. I understand retail is having a difficult time at the moment but that doesn’t excuse poor customer service.
Zwergerl (Zwergerl) (01/29/2020)
This NEXT branch is not the nicest we know. When we were shopping, staff was busily chatting and laughing and was not helpful at all with the sizes. We managed to help ourselves, because we love the huge selection and variety of clothes.
Dilal Ahmed (03/12/2019)
Ordered multiple suits from NEXT online. I messed up and got the wrong sizes. The local store kindly took them back and ordered in replacements the next day at no cost even though the suits (might have been ;) ) significantly past their returns date. Suits arrived the next day, the helpful staff got me out of a pickle with the misses. V grateful!
Annika (05/30/2019)
Very rude people working here. Have been there because I have not received the money back from an item I had returned. Staff yelled at me saying it was not their problem, I should contact my bank. Better avoid this store
Carmen S (11/24/2018)
I went on black Friday. It was written on its window "70% off". What a disappointment when I found out black Friday was just one rack of the clothes they had previously chosen to be on sale. The rest of the clothes on the store were priced as always. Anyway, £45 for a pair of jeans? I easily found better brands for a cheaper price and better quality.
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