LYST LTD

DO NOT USE! - They sell items that small retailers stock throughout the UK. These retailers also have the right to sell their items (and rightly so) to customers entering their stores. If your online purchase happens to be one of these items, you won't receive it. What you will receive is 10 working days without the money you paid up front for the item you didn't receive (see attached screen shots if you like the prospect of dealing with this company). Also, Lyst have NO UK telephone number, the following is a direct quote from an email from them 'I'm afraid, we do not offer telephone support at this time'. Take this as a lesson paid for by someone else. UPDATE: On the response you see below to my initial review Victoria stated 'I look forward to speaking with you shortly' - The response I got from her via email stated 'I'm afraid we do not offer telephone support at this time, however I am happy to help via email'. Unless my command of the English Language has different meaning than everyone else, speaking to means talking, not emailing. This problem still hasn't been resolved and they expect me to keep emailing them to resolve. Not only do they take your money, they make inaccurate and misleading statements on their review response here (wait for the response below). They claim they have issued a refund but still have not seen it on my statement. My advice still remains, DO NOT USE.

I placed an order on their website, they sent an automatically-generated email saying the company I bought the item from has to accept the order before they (Lyst) can send me a confirmation email. I asked the company if they received the order and they have no record of it. I sent Lyst multiple emails asking when they would send my order to the company, and have received no reply. Yet they charged me hundreds of dollars for my order. Update: They finally replied the next day to say they have no idea when my order will be accepted by the company, then they followed up hours later to say it was accepted. Bottom line: the communication between Lyst and vendors they represent is too opaque and erratic to be trusted. Won't use them again.

Lyst cancelled my order (a technical problem) and the price for the exact same item went up.

Terrible company!!!! I ordered and paid for an item on 26/12/2019. I've had no confirmation of order and no response to help centre requests. Keep getting a message saying a link has been sent to my email to log in!!! No it hasent 🤬 I dont even want the order now! But want my money back this company has taken money from my account (which I will be reporting as this is theft by deception) NEVER USE THEM !

Submitted an order on the 3rd of December for Christmas and it's now the 18th, they send me a confirmation on the 4th that my order will take from 3 to 4 days. I emailed them and their reply was they are only a search engine so I need to contact the store, so zero customer service. I'm left without a Christmas present for my family member. And money out of pocket.