The Lounge Tenby Ltd

Never again. This is not the first time we've been here (last time was last year) but when we visited this week we were FAR from impressed, so much so that we actually wouldn't visit again. Tried to order 3 cream teas, had no plain scones (we needed 2 of these) fair enough, may have been busy so swapped 1 of these to just a cup of tea and a brownie. The tea was awful, tasted like dishwater (not sure if this was the type of teabag?) asked us how many sugar sachets we needed for our 3 cups of tea, asked for 6 (thinking each was a teaspoon as they didn't advise otherwise), put 2 of these in each cup and couldn't even taste it, asked for more, lady gave us 2 more 🤦‍♀️ after finding this still wasn't enough, we asked a polite young lady if we could have some more, to which she was happy to provide more but at this point explained that each sachet was half of a teaspoon..... Moving onto the brownie, there were no descriptions/signs on the cakes to explain what each contained, as I have brownies a lot, from many different places, I ordered one without hesitation. When I began eating the brownie, I felt a crunch, it was a nut, I don't like nuts (luckily not allergic though!!), I personally don't feel like nuts being in a brownie is common so why did she not state this when I ordered it, just in case, as its not common for nuts to be in a brownie. My partner had a cream tea with fruit scone, scone was dry and clearly wasn't fresh. Whilst we were sat drinking our rubbish tea a gentleman came in asking for a lite bite to eat, they advised they had stopped serving food as were closing at 5pm (it was only 3:30!!) the poor gentleman was soaked and looked freezing cold (he was a cyclist), himself and the lady he was with proceeded to buy a couple of things including hot drinks and he went next door to get a pastie, he was quietly eating it off his lap but at the table in The Lounge whilst also drinking the drink he had purchased from The Lounge, they advised him he couldn't eat it in there as it hadn't been purchased there. I mean, I understand places often have this policy however it was later in the day, they weren't busy at all and they refused to serve food to the gentleman 1.5hrs prior to closing so I would have done the same if I were him to be honest. This place really doesn't fit in around Tenby, it hasn't got the welcoming and friendly feel that other places in and around Tenby have, the staff were abrupt and actually quite snotty (not sure why, you work in a cafe in Tenby, not at Buckingham Palace) needless to say, we will not be returning and I imagine the lady and gentleman cyclists probably won't either.

Popped into Tenby on August bank holiday Monday for a quick coffee. Checked the menu to find they had so much choice for me to eat (I'm a coeliac) first place ever that had so much to offer.... All the staff were fantastic and very helpful. Thank you so much.

The place is clean and really liked the drink i had here but i had the eggs Benedict it was bad the egg was hard and the hollandaise sauce just tasted like warm mayo i thought maybe just mine but the table next to us had the same and it was hard too heard her say the same as i thought its mayo. The cakes here are good though

Lovely coffee, lovely food, cakes were out of this world. Service was fantastic too. Even better everything was half price on the eat out to help out scheme so was an absolute bargain 😊

Food was excellent. Service was fantastic. They have numerous glueten free options available. We plan to return when we're in Tenby again.