Domestic Appliance Services

Excellent Service and Delivery...Replaced my Oven/ Grill that had broken down last night. New appliance delivered and fitted today...all very professional at great price. Would highly recommend!

Domestic Appliance Services were very good in my opinion, when I realised that the repair to my old washing machine was as going to be too costly by they said that they could supply co and fit in as new machine be and dispose of my old one. The engineers removed the old appliance and fitted the new in under forty five minutes, excellent, well satisfied.

Booked in to repair my Dishwasher...Quick response, no fuss easy to deal with. Came out next day, made the repair. Cant fault the service and would use again...Recommended!

My experience of this company is one of constantly waiting on them and would not recommend them. Tuesday - I called them with an oven issue and they arranged for an engineer call to diagnose the oven. £34 was the call out fee to diagnose a fault. Engineer arrived on Tuesday, he was a nice guy, pleasant and professional and he identified the issue said, he said he would hand paperwork into the office to order the part. I was to call the next morning after 11am for an update. Wednesday - after 11, left a message on the answerphone. Received a call back before 1pm, part is on order, they'll call and let me know when they'll come and do the repair. Thursday - No contact Friday - AM, no contact. Called for an update as I didn't want to be sat at home all day waiting. Lady in office says when the part comes in they'll call. At nearly 4pm I got a call, part is in, they'll be out on Monday between 9am - 1pm to fit the part. Monday - 9am - 1pm comes and goes. No communication. At around 1.45pm the engineer arrives. The new part is not the fault, fault has been misdiagnosed. Was told by the engineer that the office would call me with an update. Tuesday - Got a call around lunch time informing me that the oven needed additional parts and these would cost as much as the oven but they had ovens in stock if I wanted to pay £350 for a new one. I asked for a partial refund for the original diagnosis as it was a wrong diagnosis and I had to wait in waiting for phone calls. The lady in the office said she would get someone to call me on Wednesday to discuss. Wednesday - No phone call (Who knew that would happen!) I understand diagnosis can be trial and error in some instances but no testing equipment was used on the oven to check for faults. We managed to get an alternative repairer the following day that diagnosed the fault and fixed it the same day. Positives with this company, Engineer was a nice courteous gentleman. Negatives - Poor diagnostics, terrible communication from the office on updates and notifications on being late. These simple things go a long way to customers, rather than waiting in on phone calls an easier text message system could be easily set up like their competitors use. Maybe I was just unlucky with my experience but wouldn't recommend to friends or family.

Highly recommend Domestic Appliance Services. Very quick, professional and reliable service despite the circumstances going on right now with COVID-19. Wouldn’t go anywhere else!