Aspect

After several Calls and E-Mails still have not got the paperwork requested for a job done a month ago - even though I requested this from the Engineer who turned up late and said it would no be a problem. I called again today to be told a supervisor was not available and is in a meeting. I left a message and I am very much doubt I will get a call or the paperwork. Such a simple request and so frustrating!!!!!!

Dissapointed with their customer service. After I had hired them several times, Aspect charged me for the phone calls and were not willing to refund the money. They prefer to make easy money than keep customers happy for future jobs!!

James Clark from Aspect recently repaired a shower in our home mid Oct 2020 due to tiles that were uneven and very old and cracked. I had been advised by other companies that they would only do the job if they could replace the entire shower and I had to wait over a month for the job to be done. None of the companies I called (approximately 8 companies wanted to do the repairs with so many excuses many of them would only do the job if I paid cash and I had to wait weeks for the job to be done which I wasn't willing to do) One quote I received to replace the shower was a base quote of £4860 which could be increased if they found the back wall was damaged? I didn't want to spend over £4000 as only the lower part of the shower near the tray had leaking tiles. A neighbour recommended Aspects so I called them and their quote for the repair was fraction of price and they were willing to make a repair without replacing the entire shower. Within one day of my quote, James removed the old tiles cleaned out the wet back boards and dried out the Victorian brick work replacing the back boards and the retiling job is excellent. The white tiles on the bottom matched the top tiles very well. James spent two days working on the shower. My house is an old Victorian house so the floors and walls are not level. Another company struggled when replacing our sash windows as the spaces are all uneven. James did a fantastic job of levelling out the shower walls to avoid future leaks. Shower is working well. Thanks James we will be calling Aspect back for future jobs.

Do not use this company. For an £115 call out charge I was told that they couldn't fix the problem and that I would need a whole new boiler. All in 5 minutes and with no testing. I asked them if I would still be charged as this was all assessed within a few minuted of arriving, which he said yes. I asked him to at least create a quote for me for a new boiler then if I had paid for the full hour. After the plumber trying and failing to up sell a larger boiler that I didn't need, he gave me a quote for the same size boiler I already have. This was £1000. I just knew this wasn't right so called another plumber out, he carried out a number of tests, said the boiler was fine and just needed a new timer. All sorted and fixed in 45 mins and a much more reasonable price of £65. Just because they are a large company doesn't mean they are good, I have learnt this and will never recommend them.

Dreadful, shambolic company with corrupt morals and no care for client satisfaction or quality of work. Having used aspect on four occasions now, they have caused leaks, damaged floors and show a complete reluctance to take any responsibility for anything while charging vastly exaggerated prices. If you have a leak.... Let your house flood instead of calling Aspect, it will save you money. I wish I had.