The White Company

I had a wonderful shopping experience with Sharon I believe the lady’s name is she was very helpful with everything I needed and the quality of the products are amazing would highly recommend taking a trip into the store and I will be returning hoping Sharon will be there to help me 😊

Rude woman on the door, not sure what's up with her but she has a terrible attitude and comes across very stuck up. This is not very welcoming and sets the vibe the second you walk into the store. Terrible, especially when working in a retail/customer service role. Didn't feel welcomed in the shop and felt like I was being watched/judged, possibly due to me being a young male? I left the shop and didn't bother to continue browsing, I'd avoid unless your fit their 'Typical' clientel.

I visited this Chester shop today 17/10/2020 , around 1pm. I arrived with 3 people from my household, 2 of them wearing masks and myself not wearing a mask. I fall under the exemption list as per government guidance due to health conditions. I have never once been challenged about not wearing a mask since the start of lock down , this is the first time. As we entered the shop we was greeted and I was asked did I have a mask to wear, which I responded with 'i don't sorry' and continued into the shop. As I was browsing, maybe 1minute after after arriving , the same lady approached me and advised I would need to leave the shop if I don't put a mask on. I advised her I am exempt due to health reasons, which she challenged and asked for proof of said health conditions and said I would have to show her them. At this point I left the shop at my own accord as I felt discriminated against and questioned about my health conditions. I also didn't feel comfortable discussing with a stranger , whilst in public with other shoppers around about my health conditions. I can understand asking everyone as they come in if they could wear a mask but I believe challenging and asking for proof of health conditions is taking it way to far, and is way too personal / not anyone elses buisness. I'm not sure if this is something the white company has put in their own policy or if this is something the individual decided to police by herself, either way I believe it needs addressing. It's hard enough to even go out in public / go into shops with my mental health conditions, and this situation certainly didn't help. Unfortunately this incident brought an end to my day out and was a wasted Journey into Chester. Taken From GOV.UK - "Those who have an age, health or disability reason for not wearing a face covering should not be routinely asked to give any written evidence of this, this includes exemption cards. No person needs to seek advice or request a letter from a medical professional about their reason for not wearing a face covering." I will never shop at the white company Chester again, and I advise you don't either. I will be pursuing this further with the white company themselves and would like clarification if this is their own policy or not.

Great service. Very professional team and very helpful

Entered the shop with my girlfriend, wearing a mask, hand sanitised and not much long after I'd finished rubbing the sanitiser in I was accused of putting a bottle of oil in my pocket by the rude, up herself lady manning the door at the time, didn't get her name, I asked if she would like to search me when she had the cheek to double check 'if I was sure I hadn't stolen it' walked straight back out, won't be going back, no apology received.