Map
Detailed Information
- Place Types Local government office
- Address Freemans Reach, Durham DH1 1SL, UK
- Coordinate 54.7789967,-1.5762383
- Website https://www.gov.uk/government/organisations/hm-passport-office/
- Rating 3.8
- Compound Code QCHF+HG Durham, UK
Photos
Reviews
Excellent service by HM passport office at Durham. Needed passport urgently. They've gone an extra mile to process my passport quickly. Despite of coronavirus pandemic I was able to get mine within 3 days of sending the documents as I needed to travel urgently. Customer services team has done a great job and kept me posted about the progress at every step. Polite team.
Great service.
An amazingly quick and friendly service. Got a renewed passport within 2 weeks! Whenever I needed to call them directly, they were very pleasant and helpful - couldn't believe I actually got to talk to a person! let alone a friendly one! :D
Super fast turnaround. I live in Spain, and this was processed in about two weeks over Christmas - door to door. They couldn't have done it faster. Thanks!
Picture it. It's been my dream to fly since a certain 80's ITV travel show. My gf who has years of flying suggested I get one. I was naturally very excited. I was finally on Square 1 in my journey to my first ever dream flight I had waited years for. After the complicated application process I attended a 1 on 1 chat about my suitability. On entering all my possessions had to be placed in a tray before walking through a metal detector doorway. As a newbie to flying I assumed this is similar to what you experience at an airport. It was daunting and scary but the security staff were friendly and put me at ease. The person I talked to at the desk chatted to me like he had always known me and the questions, though seemed tough, were not. It just ascertains presumably that you are a genuine resident of the UK as most were about my knowledge of the local area and why I want to travel. I did not feel under any pressure. They do a fantastic job. Well done.
Unbelievable service. Unknowingly my passport had gone out of date. Needed a new one and with 1 phone call and an online application had it in less than 2 weeks. Fantastic operation.
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