Belvoir Cardiff

I was with this company for 2 years in a tenancy and once leaving the property have never come across such rude customer service! They are unprofessional and have dreadful attitudes towards tenants when you’re leaving them. We had put new flooring in the property and had kept it in great condition. And tried charging us £500 for a small mark on the carpet and also tried charging us for damage that was done to the property before we had moved in! Never been left feeling so angry in my life and they do not try to offer any help to you or any assistance to resolve it other than taking your money! Avoid this company at all costs!!!! They will never try to help you as a tenant ...increased rent during Covid 19 and get you to pay for things that will need doing to the property which should be done as maintenance like painting and cleaning!! Disgusting attitude from the managers and anyone you speak to.. and was actually told “don’t care” from. A MANAGER And had left a pregnant woman crying down the phone! AVOID THIS SCAMMING COMPANY AND THEIR DREADFUL STAFF my experience was awful!

If I could leave zero stars I would! I am helping my sister find her first place to rent after graduating university. She is a little nervous as she doesn’t know what to expect, so I offered to call this agent to make a viewing for her. And to be honest I’m glad I did! Now, I know it’s difficult to secure a good rental in Cardiff, and most letting agents are reactive at best. This agent was so abrupt and unhelpful, I’m sure it would have put my sister off calling again - which would make this experience even more difficult for her, as you rarely get a reply to an email from agents! The property we were interested in is already popular so the agent isn’t taking any more viewings, perhaps this is fair enough if they don’t want to qualify for the best tenants.. However, why would an agent not take contact details from me in case they don’t find a suitable tenant? No alternative property suggested? Or even take details from me about requirements, in case they find a similar property? Although disappointing that the property wasn’t available, this could have been a reassuring process. Are agents not there to help? ‘The agent works for the landlord’ I hear you say... well what about the other landlords this agent works for? Agents - Think about the people that are calling you, they don’t necessarily know how it works. Be nice, have a conversation. It will help you in the long run too.

Pretty good at getting you into a place and setting everything up, dealing with any issues in the properties seems to go ok... my issue is with rude staff. Would avoid if you’re young or it’s your first time renting. Any time I talk to them I’m talked down to as if I don’t know anything- they’re very demeaning.

I was a tenant with this letting agency for four years. I was so impressed with the service that was provided I'm not hesitating to give them a 5 star rating. Any problems with the property I was renting were resolved quickly and efficiently. The deposit for the property was returned into my bank account 24 hours after I had returned the keys which sums up the service provided. Thank you Belvoir :)

My mother inlaw has been a victim of the recent floods in pontypridd and we started searching for properties to rent for her, we came across this company and a guy named Dan, I have to say, he has been an absolute diamond in helping us secure a property, we can not fault him at all, just want to thank you so much for your patience and all the help and advice you have given, your a top bloke 👍👍