Perry Higgins

Very rude. Called number in window in order to view the accessible section, but they clearly had no interest in our business and found excuses not to open up despite us having driven a long way. People in town confirmed they are known to be very rude to customers. In reply to this "gentleman's" comments - I will not enter into any discussion about his xenophobic (and uneducated - it's either "take a course in English" or "learn the English language", not "take a course in learning the English language") remarks. He had a sign in his window clearly stating to call the number in order to visit the store due to COVID restrictions. It is a pity that he cannot even recall his own instructions, or, more likely, that he seems to be very parsimonious with the truth. The countless poor reviews and the well established comments of the other townspeople speak more than any feeble excuse on his part.

I love this place - always found it friendly, reasonable & full of wonderful genuine bygones. Can't wait to visit again!

Rude, ignorant and baffling customer service from the lady on duty the day we visited. From the moment we entered the door we were treated like we had trodden in something on our way in. Still, we had a look around and thought perhaps the lady might cheer up a little once we'd made a few purchases... but no. She was more concerned about going home half an hour before the shop was due to close. I wish I'd read the other reviews before setting foot in this place. Update: Thanks for your obvious response Mr Higgins. Classic.

Unbelievably rubbish shopping experience. My husband and I had taken photos and noted prices of the items we wanted to purchase but the female working there couldn't be bothered with us. She said she'd have to do an inventory and we'd have to come back tomorrow because she's closing in 10 minutes at 4pm (it says 4.30 closing on Google). We told her we couldn't return tomorrow as we are travelling back to the Midlands and she couldn't have cared less, she was closing early with no apology, utterly rude woman! We went back to our hotel and totted up what we would've spent in her shop, a total of £783! Your loss Perry Higgins, we'll spend our money elsewhere and would recommend other vintage/antique buyers do the same, this shop doesn't deserve your custom. REVIEW UPDATE. Regarding your attempt to belittle us due to my review, lying about us is very weak and your colleague clearly doesn't remember us well at all. We in no way whatsoever were intimidating (why would a customer do that?) we were actually the opposite, we said hello to her and she completely ignored us which is incredibly rude but we let that go at the time. Each time we asked for more information she was moody too. Making up absolute nonsense about your customers will not help your business one iota and checking your reviews six months later just solidifies how appalling your view of your customers is and how little you care about what they think. The same goes for arguing with everyone who leaves a review which you don't like, rather than apologising you are extremely rude!

I'm surprised by some of these reviews as this wasn't my experience so I thought I should share my experience as I met him several years ago and it meant a lot to me. I used to have a liftshare in Penmaenmawr, on some occassions I'd be too early so I'd go and look at the guitars in PH shop window, then one day a guy invited me around 7am. We talked about guitars and he was happy for me to browse around. During that visit I found some MEN (newspaper) archives which I knew would be special for my parents, he helped me hunt around for particular dates (1950's) because that's what I wanted as a gift for them. In fact he spent more time after I left trying to find the exact dates I wanted. My mum and dad loved their gift that year and that means the world to me. Thank you.