Smartpaint

Brilliant service from start to finish. Very quick response offering a quote at a great price. Great service from Duane who kept me up to date with the progress and completed the work to an excellent standard. Very happy and would highly recommend.

I could not be happier with Andy and team. From the moment we spoke on the phone I felt like a valued customer. Andy clearly explained the degree of work needed to repair three “smallish” scrapes in the paintwork of my van (Small from my perspective). Other local businesses just gave me a quote without any explanation and I couldn’t believe the cost. After speaking with Andy I had a clear picture of what was involved and was happy to part with my cash. The work was carried out to an exceptional standard. Not only was the agreed work taken care of, but, the “perfectionist” staff also removed dimples in the bodywork and repaired an additional scuff which I hadn’t asked for. Such a great surprise when I collected it! Smart paint went above and beyond. So impressed with the service I have received. My only complaint would be that things were a little slow on the paperwork/invoicing end of things (As a sole trader that’s important to me). Sorry to be fussy! Absolutely a 5 star service. I have already recommended them to several of my friends. Keep up the good work!

Smartpaint were trusted with my Mercedes to refurbish the alloy wheels which had kerb damage. What a cracking job they have done. It looks like the car has just rolled out of the showroom. Thank you so much and I would give my 100% recommendation to anyone.

Went to pick up the car from having its wheels refurbished to find no work had been done. I was given the (very dubious) excuse that they could not break the bead of the tyres in order to do the work and had lost my number so weren't able to contact me. Apparently no tyre shop locally was able break the bead on 19" wheels with low profile tyres and it would be an impossible job to do. Having now taken it to another wheel refurbishment business, (Kerbed in small dole) I have found there is absolutely no problem in breaking the bead which leads me to the conclusion, that Smartpaint decided for what ever reason, it was going to be too much work, didn't want to do it or maybe it was just above their level of expertise to deal with. Thoroughly unimpressed, my only advise is if you're looking for wheel refurbishment, I'd look elsewhere. To SmartPaints reply: Thank you for the very articulate detailed reply and further apology. Further to your points: 1. Pirelli P Zeros are not some ultra rare unique design of tyre. Neither is the tapering. They are standard fitment on many manufacturers cars and all BMW’s like mine. 2. If the Tyre dressing was a contributing factor, it can be easily be removed with a degreaser. (I found this out from a simple google search) 3. You may have not saved my number in your phone correctly, but you still had my email address from when I made the booking with you a few days prior. This could have been used at some point in the day to attempt contact, but instead I wasted the whole of my day waiting for you to not do the work. 4. In the 6 years I have owned the car, it has been to Kwik Fit, Setyres, Protyre, main dealer and specialists. Never have any of them had issues with removing the tyres from the vehicle, just yourselves, your mobile fitter you consulted and the local tyre fitment centre you used. Google reviews aren’t just there for people to wax lyrical about how good something is. They are to give a potential customer, who is doing their research, the good and bad to be able to make a balanced decision. They may decide I’m being unreasonable, or maybe they decide they should look elsewhere. But that’s their decision. All I have stated here are the facts. I’m sure you are a hard working business, who is out to do a good job. I genuinely hope your investment in the new equipment brings experience and expertise so that this doesn’t happen again. I fully accept and thank you for your apology. I don’t hold any animosity towards yourself but my review is based on my experiences with Smartpaint, the facts are the facts and based on those I will not be changing my 1 star review.

Andrew was brilliant. Knew exactly what I wanted and delivered as expected