Pen-y-Bryn Tearooms with Rooms

Im not usually the type of person to leave a review but after my visit today with my fiance I felt i should, we had a lovely time in a beautiful building and the food was perfect especially the soup 🍲 unfortunately we had to listen to a fellow customer in the next room become very irate, loud and offensive over a small mistake which we felt was very unfair!! Thank you for our lovely food!

Just paid £19.50 for the privelage (Not, )of the so called manager who declined to give his name !! To be Down right aggressively rude to my 75 year old mother, what was suppose to be a Nice afternoon tea ,, turned into a stressful occasion. My Mothers afternoon tea was £10.50. For a selection of tea scone sandwiches & mini cakes .we stated could mum have cheese in place of cream cheese. Yes no problem. Waitress said Tea came out with said sandwiches , but no mini cakes one square of chocolate cake ???? Wasn’t advised that there was a changed to menu. ! But what was to come next !!!!!chap on next table asked for bill & he payed , then asked could he have bill itemised. So manager came out & hand written items on slip of paper & stated .just realised we’ve over charged you £5. !! He put £5 back on his card. He said he didn’t have price list to hand & waitress Hand writing was mistaken , very questionable!! So I reached over & took menu to calculate ours £18.50. Waitress came out £22.50 please. I said sorry it should be £18.50 , that’s when the unpleasantness began the so called manager came out of the kitchen clearly stressed & said oh £20 50. Then. I stood up got hold of menu to re calculate,, & stated mum hadn’t got mini cakes. His reply was cannot keep changing the menu over every little change. Which I said well you should have told us beforehand so we could have orderd differently,, my mother stood up & this is when the manager became Down right Aggressive . & rude . He said her!!! She’s just rolled her eyes at me ,, I said sorry what was that !!! Again he said her there no need for being nasty. I said sorry !!! I said do you just want to rewind a minute. !! What was that again !!!he said her giving dirty nasty look when I came out of kitchen. My poor mum couldn’t believe it she was horrified and said just pay let’s get out of here. , he said I came out of the back it busy it’s been stressful !! I’m sorry but there’s no way your accusing my mother And being down right rude to her , because at the end of day Your menu clearly wrong,,he then had the cheek to charge £1 extra for cheese instead of cream cheese. I said waitress was happy to change option but didn’t state £1 extra for sprinkle of cheese !! You should state any changes to cost or menu. I calmly told him he shouldn’t be in the job if couldn’t cope to which he said I had jumped up out of my chair OMG ridiculous, I was already stood trying to have a rational conversation to state he was clearly in the wrong .he said we. Will agree to disagree. To which I said no we will not , because your clearly out of order, I asked for owners details he declined to give Me ,, he shouted at me to leave leave now leave my premises,, to which I said no ,,, as there was no way I was leaving without being heard or given an apology , so I sat at table & he said he perceived my mum to be looking nasty.At him To which I said you have perceived wrong ,, Well I’m sorry for thatThen he said ,,he said but I was clearly annoyed ,, which wasn’t the case ..I was clearly stating no way he was verbally abusing my 75 year old mother , So if you Don’t like being insulted & mislead on prices . & clearly overcharged ,, then avoid will be taking this further to trading standards as it’s a clear misrepresentation of a The menu.

In 2015, my wife and I were visiting Wales, and after seeing the castle, we stopped off at Pen-Y- Bryn tea rooms on a chilly, rainy afternoon. We both felt so at home and welcomed in your tea house. The scones and tea were delicious as well. We often reminisce about our wonderful time there.

Little hidden gem! Had a lovely lunch here. Our dog was very welcomed and fussed over with biscuits and water. The staff were very friendly and talkative. We had a Cesar sandwich and fish finger on a fresh tasty bloomer loaf which was very good! Gin and lemonade was a little on the small side - need to invest in gin glasses or a tall glass ideally but still gin is gin! Thanks for the warm welcome and pleasant lunch!

I would not reccomend staying here. We paid extra for the suite for the sole reason of the large bathroom and tub however there was no hot water so we paid extra for these amenities without being able to use them. There was also no wifi and no service once the cafe downstairs had closed. Had to let ourselves in at the front door downstairs and the lock was very difficult to open. The rooms look nice and neat and the location is good but we were very disappointed with the service we received and regret paying extra for a suite when we couldn't even use the bath. Not worth the price of the rooms and owner doesn't seem to care about her guests.