Right Choice Insurance Brokers Ltd

FIVE STAR REVIEWS ARE FAKE! We are all having the same experience with this 'company'. BEST THING TO DO IS EMAIL Compare the Market and Citizens Advice Bureau and get this company taken off of all of these Insurance websites. LETS ALL TAKE ACTION If I could give a no star review, believe me I would. I took a policy out with this company only to find out that they cancelled my policy only after a week of paying my deposit. No explanation, nothing. In the email they cancelled my policy, they left a contact number only to be put on hold for three hours on four different occasions. They never answer the phone number that they provide you. I managed to call a different number that was on their Google page and spoke to a member of their 'Sales' team but of course - Louise-Rose didn't know a single thing about my policy or could event explain to me what the issue was. As a result, she said to me that she would push for a call back WHICH NEVER CAME I emailed Compare the Market and threatened legal action, which I am making the correct steps for. Right Choice of course after this had to give me a call back to tell me that they're not cancelling my policy (BECAUSE I CONTACTED COMPARE THE MARKET) even though they have repetitively sent me numerous documentation, saying that they have cancelled my policy etc. In terms of deposits, I am aware that they don't give back deposits due to the fact that "they don't have the money" which is an impossible incorrect statement to make as an insurance company. Contact your banks and explain the situation and the banks also have the legal power to pursuit this case and also have the capacity to chase your deposits against this company. In terms of debt collectors they only threaten this when they are unable to take a "cancellation fee" from your account. If this is pursued correctly and professionally, we all have nothing to worry about. Do not allow this company to rob us all of our hard earned money. This is a matter which is being dealt with professionally from my side and I suggest we all pursuit professional action.

Helped me get insurance at a cheap and low price

So my Son used gocompare to buy car insurance. He opts to take it with rcib, not unreasonably believing this is the insurance provider. They turn out to be a broker. They take a large deposit from him and then send an e-mail claiming there is a discrepancy but don't say what that is. He checks and finds all his details are correct and so rings them to ask what the discrepancy is. It takes 45mins before he speaks with someone and they are unable to clarify this discrepancy (and at this time of writing, still haven't), but direct him to a webpage where he can access his policy details. This webpage flags up as unsecured and asks for his bank details to allow him to log in. Now who, at this point, would think anything other than suspicious and unsafe? Seriously?! What's wrong with username as e-mail address and a password sent to that e-mail address for verification like everyone else? He decides it is not smart to proceed further with this log in or this company and, since he is still within the 14 day cooling off period, decides to cancel with them. He does this by e-mail and they reply he can't do it this way, he needs to log in to the dodgy webpage with his bank details. He rings to complain this is not satisfactory or safe and he has fulfilled his obligation by cancelling in writing, an e-mail they admit they have received. In the end they agree it is cancelled and take 3 days of insurance from him and then charge £117 for a cancellation fee, agreeing to refund the remainder. Several days later he still has no refund. I then see all the google reviews on this company and it's clear they are actively operating a sharp practice to deceive people and then make money from cancellation fees. He has never seen his policy details and cannot access them securely, if at all now. We are awaiting a reply from gocompare for their view on the matter. A complaint has been lodged with this company. Next stop, the ombudsman (unless they apologise and refund his money).

George was a brilliant help! From start to end he made me feel so comfortable and answered all the questions I asked (I had a lot of questions)! But he didn’t hesitate to answer and made me feel 100% confident in my decision to insurance with them. He is very knowledgeable and after leaving my insurance company I had been with for a few years I knew instantly I made the right decision to change after speaking to George, he talked through all the options and add ons and got me a great price ! Thank you so much again and I recommend them highly. 😄

Great service and price. Left me out of insurance for 4 days and no renewal reminder and when I did call never an answer. Sadly had to go elsewhere. However 1st year with them was very competitive and easy I would recommend them any day of the week.