Map
Detailed Information
- Place Types Insurance agency
- Address Tollgate House, Romford RM1 3ER, UK
- Coordinate 51.5800159,0.1836581
- Website http://www.grove-dean-insurance.co.uk/
- Rating 3.6
- Compound Code H5JM+2F Romford, UK
Openning hours
- Monday 8:30 AM – 7:30 PM
- Tuesday 8:30 AM – 7:30 PM
- Wednesday 8:30 AM – 7:30 PM
- Thursday 8:30 AM – 7:30 PM
- Friday 8:30 AM – 7:30 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 10:00 AM – 4:00 PM
Photos
Reviews
My honest feedback of the experience as a customer with Grove & Dean.
Cons
- Took ages and much back and forth with customer services to update their records reflecting the fact I had provided documents/driving licence scan etc.
- Customer Service team appears understaffed for volume of customers and this means if you call them you will be on hold for significant periods of time.
- If you need to cancel your policy they will try to enforce terms upon you, which are enforced upon them by the policy underwriter, without clearly being able to legitimately evidence this in any policy documentation.
Pros
- The premium I paid was reasonably competitive.
- The customer portal on their website is OK.
- The customer service, when you do eventually get through, are relatively polite.
took out classic car insurance today after speaking to Kate who provided me with a suitable policy my vehicle.
Very helpful and efficient. Gave a great price for insuring my campervan which also included breakdown cover. Would highly recommend and hope they are as competitive next year!
Great insurer, really good eye for detail and want to work with you which is so refreshing based on other insurers. Well done - Ellie in your customer service team was brilliant! Kudos!
Easy to contact by phone and website easy and useful. Although a long wait [for COVID19 reasons] for phone to answered the call handlers were polite, knowledgeable and unflappable. All good in my opion.
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