Map
Detailed Information
- Place Types Veterinary care
- Address The Old Smokery, Builder St W, Llandudno LL30 1HH, UK
- Coordinate 53.3158764,-3.8317104
- Website http://www.murphyandcovets.co.uk/
- Rating 4.7
- Compound Code 8589+98 Llandudno, UK
Openning hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 8:00 PM
- Saturday 8:00 AM – 12:00 PM
- Sunday Closed
Photos
Reviews
They are great with animals and explain everything can't fault them. Well done
In August this year our dog went for his annual boosters, but due to covid we couldn't be with him, and because he is extremely nervous dog, Fiona Murphy suggested a sedative, this is where our nightmare began. He was given three seperate tablets, where two of them were double the recommended dose for a small 7.4 kg(his weight), instead he had enough for a 20kg+ dog. He nearly died at home with us. It took an out of hours vet later that night to confirm that he had been overdosed. Fiona admitted human error the next day(she had to as we had been told what the dosages should have been). Whilst she admitted her error and said sorry for it, she then went on to try and say that if we had taken him back in, she may have found a underlying health issue with him to explain his severe reaction. This was the biggest insult and blow to us. There was no way I would have left him alone in her care again when I couldn't have been with him.
She then changed tack to say he was aggressive?? She had dealt with him for over 3 years and never has she said that, never has any member of staff put the word aggressive in a description of him. We feel she would have definitely covered up this massive error given the chance. It's taken a lot for me to leave this but I feel it only right, as I would not want anyone else to go through this, we could have very easily lost our dog, no amounts of sorry's could make it ok.
This has affected me so bad I cannot put into words how much. Please if your dog has to have a sedative double check doseages. I put my trust in Fiona and it nearly cost me my beautiful boy. Fiona has apologised and promised that new protocols have been put into place, but please double check any prescriptions issued...even if it is just for peace of mind. We will not be returning ever
Leaving this review will hopefully enable me to bring closure to the whole incident. Stay vigilant at all times, vets can mess up with serious consequences.
We needed an emergency appointment for our injured cat and our usual vets were closed. Having phoned round a few vets in the area (and being told by one we had to pay a large registration fee as well as consult fee) we were recommended Murphy and Co. Lovely vets, took really good care of our cat and put us at ease particularly with covid regulations. Really friendly and helpful too, our cat was very relaxed and wasn't at all stressed when he came out. Thankyou guys x
Excellent vet practice! Well organized and very prompt. Staff our great really friendly and helpful and careing. Vets our great explain everything there doing and why . Would totally recommend!!
Friendly staff, amazing knowledge and more than caring towards our dog would recommend super highly!!
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