Diamond Autoglass

Excellent service, I called in the evening and Diamond Autoglass arrived first thing in the morning as they had promised and did a great job repairing the windscreen. I’d highly recommend them. Great job.

Very very unprofessional and poor service; I had my driver's side front window replaced by Diamond Autoglass. Three days later it was making a horrible cracking sound when the window went up or down. I messaged the guy who came out to do it (who I also think owns the company as it's his phone number on the website) and he said he would come and have a look at it. When we tried to arrange a day, he was busy. A week after the job had been done, with him still not fixing it, the glass shattered when I was driving and went everywhere inside my car. I messaged him and explained what had happened and asked that he came to replace it (obviously for free) the next day. His response was to say I had done it with my hand and it was my mistake. Once I convinced him that there was no point in me breaking the glass myself to have it fixed again he eventually agreed to come and fix it the next day. However, the next day, he had changed his tune and told me it was nothing to do with him and repeatedly said it was my fault. It just so happens that his "card machine was broken" when he did the job so I had to pay cash so it's not even traceable if I want to report it. He came with his Dad to do the job and his Dad looked completely confused by the work, I don't know if either of these two men have any training or know at all what they are doing. Big mistake to get the work done with Diamond Autoglass. I am appaled at this lack of care and service. I strongly advise you not to use this complete amateur. Looking through the reviews, it's interesting to see that one of the 5* reviews is actually the guy who did the work on my car as well. ***Reply to owner: Firstly, you did not advise not to touch it, your exact words were, "It may have a missed piece of glass from the mechanical part". If this was the case, this presumably is something you should have known when replacing the window, if it were to be dangerous. Secondly, I did not touch or move the window up or down anymore after this. Thirdly, the reason why companies and products have warrantees is because they are expected to last more than a week. Your response epitomises your approach. 'Not my problem, was fine at time'

Fitted damaged (scratched) rear window. Refused to repair it. Refused to replace the damaged glass. Unprofessional guy on the phone.

I am very pleased.