Claire's

My granddaughter loves Claire's some items are a bit pricey but they always have good deals on staff are always nice

Please avoid at all costs! The worst ever customer service you can get! I would put zero star if l could. We booked and went there on 20th July to have my daughter’s ears pierced for the first time. What an experience it turned out to be... before reaching, we had decided on a starter kit at £30 (which is expensive enough for what it is if you ask me) but were looked upon in a bad way and kept being pushed for the £45 kit. We declined and stuck to our choice, but the lady didn’t like it one bit. She then lost patience as we had a quick chat with my husband to see who would stay with my daughter during the ear piercing and who should stay out (Covid19). My husband then asked her in the nicest possible way if he could take a picture of only our daughter when they would pierce her ears, to which she then said in such a condescending tone ‘remove your mask, l cannot hear what you are saying!’.. for god sake woman, this is Covid 19, the mask I am wearing is here to protect you as well as us. How much more rude can you get? The tone started rising between us and she said no no no picture of us, when we insisted we certainly didn’t want her picture taken or posted anywhere, just of our daughter for our own use. No smile, not one bit of reassurance to my daughter who could feel the tension rising between us and the manager and was wondering what was happening If l hadn’t promised it to my daughter, l would have left there and then. I will definitely not give them my money for my second daughter’s piercing and will now stop buying from them. Absolutely disgraceful service!! They are just after the money.

Organized and friendly staff.😊👌🏿 Neat environment✌ Great customer service

My daughter had her ears pierced 3 weeks ago. The next day the gem fell out so I took her back and was told to leave it 3 weeks then they would change them. This made sense for them to heal so we agreed even though my daughter was disappointed. We went back today to finally change them, they do not look nice with a gem missing! I was told the manager was not in so we couldn’t change them. She said we need to come back in the week, pretty difficult with school and work. She was quite rude and did not try to resolve the problem. I paid £55 for the earrings and this is very bad customer care. Staff should be trained to offer refunds and exchanges at the weekends.

As somewhere mainly known for its ear piercing, you would expect there to be a piercer on call at all times. 3 times we have visited from quite a distance, to be told that the ear pierced was ill and they couldn’t perform the piercing. When we visited a few days ago, the woman told us that if we came back the next day, there would be someone willing to pierce from 10am-4pm. We arrived at around 3:20pm to be told that as the store was closing in ‘30 minutes’ the piercer refused to do any more. Yet again it was a waste of time, you’re better off going to another Claire’s where they have more staff and do not give out incorrect information.