Broadway Jewellers

Very trustworthy and very reasonably priced valuation service which is one of the most detailed i have seen. Thank you

Had the most amazing experience with Mark. He gave me many option re a very personal item which i wish to purchase. The options available have resulted in a follow up appointment to design a bespoke ring. Looking forward to following up this review shortly. Following my follow up when choosing my ring the service was outstanding. Tissues were provided ready for the tears as the item is so important. Can not thank the team enough for the wonderful personal service I received. Their knowledge and guidance were invaluable, a service you would not find in any high street jewellers. Looking forward to collection my ring

This saga started about 4 years ago. My husband purchased a second hand Ladies Rolex Oyster with a Mother of Pearl face and inset Diamonds complete with Rolex Box and, allegedly, original paperwork, also having been 'Serviced' by Broadway Jewelers prior to sale. After some months and for reasons I can't recall, I found there to be a discrepancy with the paperwork and the apparent date of manufacture of the watch. I went back to Broadway Jewelers and queried the matter. The owner began to back pedal from the start and stated that the paperwork for my watch had somehow got mixed up with another watch and that he would contact the other purchaser, explain the situation and get my paperwork back to me within a couple of weeks. Weeks went by and I had heard nothing so I again went to the shop. On this occasion he was much more abrupt and told me he had been unable to contact the other purchaser and was therefore unable to hand over the correct paperwork for my watch. As way of compensation, he offered £100, not much considering the amount we originally paid. However, rightly or wrongly, we accepted his offer. The last few years have past and I placed my watch with a Rolex authorized repairer for a 'Service'. They inturn contacted me stating that the Mother of Pearl dial was 'Fake' and that wrong parts had been used whenever the watch was last serviced. Obviously I have asked them to carryout any repair/replacements and no doubt will get a bill for a tidy sum on completion. From the way the watch was originally sold to us this obviously leaves a bad taste in my mouth and the owner, in my opinion, has knowingly sold this piece in poor condition and with 'Fake' and inferior parts. I would never use this business again and be on your guard.

I came here about 2 weeks requesting a broken chain to be fixed by a hook, and Broadway Jewellers were absolute star, I was served by a lady called Emma, and she was so sweet and kind she saw the worry on my face and the sentimental value the chain had for me, so she said she will go and fix it got it done for me in 5 min cost me a couple of quid I couldn’t be more happier, and I have to say there the nices jewellery store and nices repair as the others on the high st look like only deal with posh people and money and that’s not the way business should go! So thank you very much Emma you made my anniversary a bright day and year

Bought a locket for my girlfriend for her birthday, very good quality, good prices, really helpful chap that served us wasn’t pushy and even knocked off some money on top, and offered to fit the photo if need be, Girlfriend is happy, and I get an easy life for a short while 😎💍💁‍♀️💰🧐👍. everyone’s a winner baby!!