Robert Dyas Harrow

Had an excellent customer service experience here. Friendly, helpful staff and quick service! Will come back again!

I went to Harrow store to buy a slower cooker. They didn't have any in stock, so assistant said to order and it will arrive by Tuesday. This was on first week of Dec. I paid. I called on Thursday, the slow cooker had not arrived, n I was told Harrow branch will call, n harrow number will show on phone. No one called, so I went to Harrow yesterday where I was served by Doreen who was extremely rude. She has no customer care skills. I explained to her that I had ordered a cooker, which hadn't arrived and so I bought one from another shop and would like my refund. She said that I could not cancel the order, nor can I have a refund. There were other customers in the shop who saw her behaviour was very bad! She raised her voice to me and told me that I didn't understand her, basically she was judging me because I was not English. Than she called her manager, who saw the commotion. I explained to him what had happened, he wasn't reassuring or even making eye contact with me. He went behind the till n drew out a paper for me to sign, handed me my money, no apologies for the inconvenience or thank you. We all have work n stress at workplace but the customer has to be treated with respect at all times. I shop a lot at Robert dyas at Edgware, all the team are amazing. I take all my patients t the Edgware store to buy what they need. The staff are amazing and extremely helpful. Always smiling. I feel Harrow staff need training. Very disappointed for being spoken to in this manner, and no apologies.

I find this branch difficult. It has very narrow aisles so if someone is browsing you can't get past. Often, when not there for a specific item, I've given up and walked out.

Nice place to get home assesories.

One of the best shop around harrow .. I love the staff .. small store but big heart within them