Map
Detailed Information
- Place Types Hardware store
- Address 318 Station Rd, Harrow HA1 2DX, UK
- Coordinate 51.5811116,-0.3335294
- Website https://www.robertdyas.co.uk/harrow
- Rating 4.1
- Compound Code HMJ8+CH Harrow, UK
Openning hours
- Monday 9:30 AM – 5:00 PM
- Tuesday 9:30 AM – 5:00 PM
- Wednesday 9:30 AM – 5:00 PM
- Thursday 9:30 AM – 5:00 PM
- Friday 9:30 AM – 5:00 PM
- Saturday 9:30 AM – 5:00 PM
- Sunday 11:30 AM – 4:30 PM
Photos
Reviews
Had an excellent customer service experience here. Friendly, helpful staff and quick service! Will come back again!
I went to Harrow store to buy a slower cooker. They didn't have any in stock, so assistant said to order and it will arrive by Tuesday. This was on first week of Dec. I paid. I called on Thursday, the slow cooker had not arrived, n I was told Harrow branch will call, n harrow number will show on phone.
No one called, so I went to Harrow yesterday where I was served by Doreen who was extremely rude. She has no customer care skills. I explained to her that I had ordered a cooker, which hadn't arrived and so I bought one from another shop and would like my refund.
She said that I could not cancel the order, nor can I have a refund. There were other customers in the shop who saw her behaviour was very bad!
She raised her voice to me and told me that I didn't understand her, basically she was judging me because I was not English.
Than she called her manager, who saw the commotion. I explained to him what had happened, he wasn't reassuring or even making eye contact with me.
He went behind the till n drew out a paper for me to sign, handed me my money, no apologies for the inconvenience or thank you.
We all have work n stress at workplace but the customer has to be treated with respect at all times.
I shop a lot at Robert dyas at Edgware, all the team are amazing. I take all my patients t the Edgware store to buy what they need. The staff are amazing and extremely helpful. Always smiling.
I feel Harrow staff need training.
Very disappointed for being spoken to in this manner, and no apologies.
I find this branch difficult. It has very narrow aisles so if someone is browsing you can't get past. Often, when not there for a specific item, I've given up and walked out.
Nice place to get home assesories.
One of the best shop around harrow .. I love the staff .. small store but big heart within them
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