Map
Detailed Information
- Place Types Jewelry store
- Address 61 The Glades Centre, Bromley BR1 1DD, UK
- Coordinate 51.4039872,0.0168858
- Website https://www.hsamuel.co.uk/webstore/secure/store/4182/bromley+gl
- Rating 4.1
- Compound Code C238+HQ Bromley, UK
Openning hours
- Monday 9:30 AM – 5:30 PM
- Tuesday 9:30 AM – 6:00 PM
- Wednesday 9:30 AM – 6:00 PM
- Thursday 9:30 AM – 5:30 PM
- Friday 9:30 AM – 5:30 PM
- Saturday 9:30 AM – 5:30 PM
- Sunday 10:00 AM – 4:00 PM
Photos
Reviews
Always get a bargain
Great store. We have shopped in here for a few things now and the staff have always been so helpful. Even when re ordering or repairs they have always been so friendly and helpful
I recently went to the H Samuel store in Bromley to see a ring I had placed a deposit on. The customer service I received was appalling. I had called the store multiple times in advance to ensure the ring was there (I had previously visited the Lewisham store which is now closed). The customer service on the phone was not helpful and the lady seemed annoyed I was calling them. Once I visited the store the lady that assisted me was rude and seemed annoyed I requested for my deposit back. She stated that I had called multiple times during the week and that the head office told her I had already received my refund (I had not).She then stated that it was Saturday and could not contact the head office to find out for sure. Long story short, she eventually gave me my refund back but was extremely unprofessional and rude throughout our encounter. I would not visit the Bromley store anytime soon.
I have a repair with H Samuel's since March 7th. Whenever I call, they promise to investigate and call back but they never do. Poor customer service!
Lovely staff & shop is well set up! Nice shopping experience.
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