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Fraser Hart, Bromley
Fraser Hart, Bromley
Fraser Hart, Bromley
Reviews
Ellie Vlavianou (09/07/2020)
Excellent service. Went to buy a watch. The manager, James, was extremely knowledgeable and very helpful with his recommendations. We will definitely be going back in the future and, frankly, wouldn’t go anywhere else for watches.
Amanda-Jayne Miller (12/13/2020)
After an issue with a failed online transaction during lockdown, we had been passed onto James and Lisa at the Bromley store. I can safely say that both James and Lisa have restored my faith in Fraser Hart and I couldn't recommend them enough. Their customer service skills are impeccable. After numerous calls and emails, constant back and forth (even in the early days of reopening with restrictions being lifted I can only imagine how busy they must have been) both James and Lisa managed to fulfil the transaction. They went above and beyond and I am truly grateful for everything they have done. On a separate note, the Croydon branch has unfortunately closed down but I just wanted to mention that Janet who worked there was amazing and another asset to the company. My only feedback to head office would be to look at their 3rd party security company and review their online payment procedures, to ensure that they are not hindering the company's reputation and losing business for Fraser Hart.
Tim Crayford (10/25/2020)
Responsive, warm and personal customer care from Rosie at Fraser-Hart Bromley. Thank you.
Tim James (07/18/2020)
Great service and very helpful and knowledgeable staff. In current times, the shop was also very clean and took into account guidance around covid very seriously but without losing the personal sales touch. Over the moon with my watch. Thank you to Amber and the team
Michael Zerihan (04/01/2020)
They've got my watch in for repair for second time, same problem and I'm not going to get it until the end of lock down which could be up to 2 years, their telephone number goes dead, their chat program on their internet page never gets a reply and they don't reply to my emails but they are still selling online...... Beware! It looks like they're just talking money for not a lot of service., If any that's 700 pounds down there drain?
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