Map
Detailed Information
- Place Types Jewelry store
- Address 288 High St, New Beckenham, Beckenham BR3 1DY, UK
- Coordinate 51.4068943,-0.0312237
- Website https://www.vasconezsilver.co.uk/
- Rating 3.7
- Compound Code CX49+QG Beckenham, UK
Openning hours
- Monday 10:30 AM – 6:00 PM
- Tuesday 10:30 AM – 6:00 PM
- Wednesday 10:30 AM – 6:00 PM
- Thursday 10:30 AM – 6:00 PM
- Friday 10:30 AM – 6:00 PM
- Saturday 10:30 AM – 6:00 PM
- Sunday Closed
Photos
Reviews
We brought in an engagement ring for a simple resize. Upon picking it up the band was uneven with two small 'lumps' and a crack/gap in the soldering. We went back to a frosty reception from an older lady and after looking at the ring she said abruptly 'where are the lumps' (which were obvious). A younger woman then came in and said the the gap in the soldering might have been where my fiancee had scratched it! We were shocked at their rudeness and their reluctance to accept their mistakes. Neither of them apologised but finally agreed to 'try again' but by this point we thought it safer to get a refund. They said no and started listing the costs they had already incurred, with the older lady saying "well you're wearing it aren't you" to imply that it can't be that bad. We even said we would settle for a 50% refund but they only offered 30%. The older lady began insulting us personally and said we were "clearly a very unhappy couple together", raising her voice and ushering us out of her shop. We came away £45 out of pocket and had to pay for someone else to rectify the ring (who clearly identified the mistakes made straight away). DO NOT GO HERE!
Purchased from this shop many times. Its my go to shop for stylish, reasonably priced silver jewellery. A wide range of modern styles. Service is excellent; also good for alterations / repairs. Looking forward to shopping here again after lockdown.
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