Madame George Dry Cleaners

I really like madam George, prices are really good and service is fast and amazing. The only reason why I didn’t give a 5 star is because staff members are not very friendly, hope to get improved and I will change my rating for sure

I posted a rating and got a no-reply message asking me why when I hadn't used them for over a year. Since I can't reply I will do so here. When I used them before they tried to insist that a jacket I'd never seen in my life was mine. When I refused to accept it they finally located my two items. I asked about pricing and the staff member was rather rude. I happened to be looking at their details and found someone had apparently hacked them as the website link was taking me to a Viagra pharmacy! I alerted them and this has been fixed now. Looking at reviews I saw the owner responded quite feistily to negative reviews - fair play to him for defending his business, but this reminded me of the query as to why I'd never posted a review. Response to the owners answer: I don't appreciate being called a fantasist because every word I wrote was the truth, whether the owner finds it odd or not. When the website link on Google's ad for the business took me several times to a Viagra site I alerted them via the ask a question link, and they thanked me - they seem to have forgotten about that. I also alerted them when the problem was fixed too. I didn't suddenly decide to do a review. I got a note asking WHY I gave a one star rating, so I explained by way of my belated review. I'll leave it to those reading the responses the owner posts to negative reviews to judge whether this is the best way to deal with people. As a professional author and journalist I don't need advice about what to do with my time.

I have been their customers since 2011, and they provide me with an excellent *First class service* thumb up for their efficiency. They are always proactive, helpful and creative finding solutions when i need them. Their employees are most knowledgeable and helpful, with prompt responses to the queries. I strong 100% recommend their services, to anyone in the area, honestly your clothes are in good hands. They are the best in the area. Edson Novaes

I have been using Madame George for the past 6-7 years. Having worked in St John's Wood for the past 28 years, I have seen my fair share of dry cleaners come and go. In my opinion, Madame George is by far the best dry cleaners that have been in St John's Wood for a long time. Their prices are reasonable and the quality of workmanship is very good !! Firstly the service to brilliant. The staff that work there are friendly and helpful. They will bend over backwards to help. If I need an item of clothing that needs to be cleaned urgently, they will do it. If I have an expensive piece of clothing, they will take care of it. Basically, I never have had any problems with using them !! I cannot speak highly enough of Madame George and will always recommend them to any of my friends ! Neville Serlui

I didn't look at reviews before using them, I really wish I had. I gave them 2 lower priced items which they cleaned impeccably, then I gave them an expensive coat which they completely ruined. Of course, once I made them aware of the damage they caused they simply blamed me (for wear and tear) despite the fact that the coat is very new and this is the first time it has been dry cleaned. Really disappointing, especially the customer service post damage. Be warned once they ruin your item, your on your own, they don't care and the way they respond makes it clear that this happens very often.