Topps Tiles Brentford

I have been recommending Topps Tiles to all my clients for the last 4 years I when to get a silicone at 5:30pm and they told sorry we close, I said please I needed, 3 guys there sitting in the phones and they didn’t sell me a silicon.

Great team really helpful

Excellent customer service. Staff were very friendly and helpful and assisted me in making good decisions re my tile purchase. Highly recommend

Disastrous place rude staff and haven’t got a clue about customer service or square meterage. I asked the young light coloured hair guy a price for square meter and he said £15 when that was the price of a tile. And when I pointed out that this wasn’t correct and now the tile will be worth more than the one I was comparing against , he became rude when he got found out to be an empty dummy of a child. I asked why the price is £1400 he seemed to forget that delivery was £200. When I asked for a price breakdown he became angry and started to shout from behind the counter how the price is broken down. When I told him it’s not correct to talk to people like that and I’m a customer only asking for an explanation he started to bounce around behind the desk and saying that he said it in an abrupt manner cause I didn’t understand , I still said I don’t care about the money I’d pay £10k if needed but I don’t want to be mugged so I need an explanation His answer was “ you can pay £10K and you are asking for a discount?” That remark just explains what kind of people they have working there. I won’t employ this man to run a bath let alone a shop floor. And by the way this was said to a customer who went in for ten minutes and ordered circa £1400 of tiles from a boy who isn’t half my age Disgusted to say the least. Never ever again I’d avoid at all cost. And for the lady that is working there, I feel sorry for you having to carry retards around all day, them shoulders must really hurt .

Great store, I received great customer service from the young man Carlos this week, great helping me choose my tiles and helping me out to the vehicle keep up the good work 👌