Acton

Worst design experience - AVOID! I recently requested a design service from the Acton branch. It's our 1st time renovating the kitchen and all started brilliantly until the measurement was taken. The designer refused to proceed with ANY work until we find a builder which held up the progress for 2 months. After that, the builder we found has account with their Maidenhead branch, we got an email from the kitchen designer saying he can't help us anymore(well to be fair he hasn't done any work up to this stage besides taking measurement) and we need to contact Maidenhead office to start the whole process from beginning. I shared my disappointment of with the person and all I got was a rude response. The exact response was" you don't need to be disappointed because you want to buy it from there its your decision". To be fair, I do have the option of finding a local builder and order from the Acton branch. I decided not to due to the terrible customer experience - Howdens Acton clearly doesn't care about customers and only do work when there is a guaranteed order attached. Why offer free design service while the business doesn't care about end customers after all? In this particular scenario, do you know how much a rude stuff response cost you? I'd personally not want to deal with Howdens again and your brand reputation is permanently damaged.

We've just had a new kitchen from Howdens Acton installed and the process from start to finish has been brilliant. With her in depth knowledge and expertise of the numerous kitchen styles and storage options, Zara helped design our new space to maximise its' efficiency and as we moved into the buying and delivery stage, she was always on hand to ensure last minute changes were incorporated and any issues were resolved. Thank you to Zara and the Howdens team at Acton

Great depot helpful staff manager excellent. Great after sales service. Could not ask for more.

We got some lovely engineered wood floors from Howdens through our builder. We ended up not using all packs and they allowed us to return them extremely easily and get all of our money back. Well done!

Exelent costumer service . Friendly peoples working on this branch Girl on the till she is so helpful and friendly .