Ray Jones Roofing Ltd

Bunch of jokers! Appointed repairers for my insurance company for a temporary fix, which I understand. Sadly I wasn’t there when they arrived, my wife had to deal with them. Their roofer was here for ~13 mins, spent 7 mins on the roof itself and from the inside all I can see is a load of mastic with gaps in so not even water tight, I could still push the roof up easily by hand as could the wind. When speaking to the owner of the company he said his “engineer” was here for about an hour and couldn’t do anymore, when I checked the CCTV and explained how long he had in fact been here, he then told me that he’d seen the images of what had been done and he couldn’t have done anymore, I asked what he could’ve done in such a short amount of time? Then said he’d wait to see the images before he says anything else; I thought he’d seen the images already so as to know nothing more could be done? He then said the timbers were rotten and so they couldn’t do anything else. I asked why he couldn’t have simply put some larger screws in with washers, he responded with “he might not have had any bigger screws than 2inch (a roofing company?) and that he wouldn’t have been able to go to a shop to get some and even if they had “but then water will get in past the washer”, it would be a lot better than what I have now!! Became very confrontational and said I could have his techs number to “have it out with him”, was a waste of time talking to them as he made it clear from the outset they had no intent to return. Wouldn’t trust them with one screw and a tube of mastic, let alone replacing a roof.

Great time keeping, very polite, did the job and explained everything via pictures from a mobile device. Cannot recommend them enough.

EXCELLENT ROOFERS! My experience with Ray Jones Roofing has been fantastic from start to finish. I contacted them initially for an estimate as we needed a new roof due to multiple leaks! They were very easy to get in contact with and I found the office team, especially Terri, Hayley and Jayne welcoming, polite, efficient and knowledgeable. A site visit was arranged and Ray's extensive knowledge and experience was outstanding as well as the helpful advice he offered. The team that carried out the replacement of the roof arrived as agreed every day and immediately got to work. They were extremely meticulous and precise with good attention to detail. The finished job looks awesome! If your looking to have exceptional roofing work carried out then I would highly recommend Ray Jones Roofing to all as Ray and the whole team were friendly, polite, honest, hard working and produced very high quality work. Many Thanks for the new roof!

Excellent no nonsense honest straight-talking roofing company, quoted professionally and at an acceptable price, did a good job. Friendly efficient office staff.

Punctual and knowledgeable staff. An insurance claim dealt with promptly and efficiently.