London Dry Cleaners

Please never ever go here. Save yourself your money and your time. My first bad experience was in winter when my culottes came back damp and as a result had mould grow on them when I hung them up in my closet. When I went in to complain, she said that I may have left them out in the garden. Absolutely rude and unacceptable service. Today, I come home to find my 2 dresses absolutely damaged and I am now in tears. I cannot believe 2 of my favourite special occasion dresses have become a wrinkly mess. I will NEVER use this service again. I will be coming in tomorrow. It is my right by law to have these dresses fixed or replaced.

I have used these cleaners a few times now and never had a problem. I have also had several items of clothing altered and the work has been very good. They have always been very friendly and they are highly recommended

Very good service, good price.

Partner brought in smart trousers to get them altered for length, for an important event. The hems came back badly ruched, because the thread tension was too high - there is a reason why this is called a blind stitch, and it was extremely visible. He brought them back in and the seamstress was extremely argumentative. Her initial defence was that this would happen with some synthetic mix fabrics, but not with something that was a higher percentage of wool. Partner quietly showed her the label - 100% wool. She finally agreed to redo them, but there was little improvement and a quick check in the sunlight (I was waiting outside) showed there was an attempt to forcefully hide it with ironing. I had to go in there and listen to her rant about how other shops would have done it by hand, it would have been more expensive, machine stitch was "better", etc. In fact I said it would only have made sense to pay for tailoring to be done properly, machine or none, because there's no point otherwise. We got a refund and took it to Savoy Dry Cleaners in Ealing Broadway, where they did it beautifully by machine, for 5p more than this company. Mistakes in service will happen, and I can easily forgive them, but she had the worst attitude ever, and had no interest in salvaging any customer relationship - we were polite the entire time. So, hopefully this saves someone else with a deadline from being let down.

Got several pairs of trousers shortened. They did a great job and were very friendly.