Leapfrog Day Nursery

I'm really pleased that I chose Leapfrog nursery. I viewed a few places in the area but something about this nursery felt right. The staff are lovely and I feel that the children are well looked after by them. They make sure they follow dietary preferences and they work very hard to stick to your childs routine so that children and parents are not distressed by disruptions to their schedule. My son seems very happy there.

I don't know were to start so my son has a symptom of corenavirus (cough) and I did the test as I have been asked to do it. And I didn't get the result until now it's been like 3 weeks. And I told them it's been more than 14 days. They keep saying I have to have the results in order to my son to go back to the nursery and I should get a new test. So I call 119 for the second time when I called it was the lady who talked to me I told her when did I did the test and everything and my son is very fine now she said the test might be lost she emailed to the to tell them there was a delay result she said it will take 3 or 4 days. And she asked me how many days have I been self isolating I said 3 weeks and she said I can go back to my normal routine and I told her that the nursery keep saying unless I have the result my son can't go back to the nursery and she was like no that not the rule's she asked me to tell them to follow the NHS rules because they are not following it. AND when I asked her if I can do the test again she said no you can't do it because you said your son is fine and you have been self isolating for more than 14 days and she said just follow the NHS guidelines online. This is my 4th week staying at home because they are not allowing my son so go back to the nursery. I dont know if they have their own rules but this isn't right. They should follow the NHS guidelines unless they have problems with my son and maybe they have another reason I don't know this isn't right. This is being careless

On the day of registration the nursery was severely understaffed. My son was distressed due to being left, not comforted.and not engaged. His mum was doing the registration forms. On leaving the nursery my child begged not to go back. The nursery have promised to refund the £100 rightly so as the nursery shouldn’t be paid for making my sons first nursery experience so traumatic but it has not been received. I am hoping to receive this payment soon or I will be forced to take this further.

My 18 month old daughter loves coming to this nursery. When I collect her after a whole day she doesn’t want to leave! The staff are amazing and the nursery is bright, colourful and so many activities for all the babies and children. LOVE the parent app too! Getting updates and photos of my baby while I’m at work is so lovely 💛 Thank you Leapfrog for restoring my faith in nurseries!

Fantastic well run nursery with amazing and kind hearted staff. My daughter has literally transformed into an even more bubbly toddler thanks to Leapfrog Day Nursery. They really know what they are doing in this establishment!!!!