Home United Kingdom England Enterprise Rent-A-Car - Harrow

Enterprise Rent-A-Car - Harrow

29-33 The Bridge, Wealdstone, Harrow HA3 5AB, UK

+44 20 8427 4141

Map

Detailed Information

Place Types Car rental
Address 29-33 The Bridge, Wealdstone, Harrow HA3 5AB, UK
Coordinate 51.5923537,-0.3336825
Website https://www.enterprise.co.uk/en/car-hire/locations/uk/harrow-u1
Rating 4.2
Compound Code HMR8+WG Harrow, UK

Openning hours

Monday 8:00 AM – 6:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 8:00 AM – 6:00 PM
Thursday 8:00 AM – 6:00 PM
Friday 8:00 AM – 6:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed

Photos

Reviews

Latif (11/11/2020)

Very poor customer experience and the workers are trained to find ways to survive their own skins and not being out of work to ensure more money goes into the company. I have been a long serving customer for many years with Enterprise and now I will cut them off completely and I will strongly advise to all my clients and my network to not pursue any further rentals with this company. Enterprise have not refunded my excess fee and I have proof that they have used it on previous damages to a vehicle that I have rented. No further investigations have been made and they have closed the case. It's not a correct way of business but to them it make senses to scam the customers to survive during the pandemic. No stars would have been given if possible.

Krzysztof J (10/16/2020)

I would recommend this place for others. Professional and helpful staff. Didn't have problems with them. Just need to have a credit card to proof your address even though they say you can pay with debit card.

Jessica Byron (11/29/2020)

At collection we were given a car with the tank half empty. We asked for a full tank as all other companies we've used have given it at full tank. This was only told to us after reservation, so hard to cancel at this point and wasn't in the T&Cs. So at the end we tried really hard to return it at half tank but of course it's hard to estimate, so we gave it back three quarters full. I KNOW that Enterprise would have calculated the price of petrol if we had given it back with LESS and charged us for it, but they pretended they couldn't calculate the extra petrol we gave it back with. They could have used the exact same rate and refunded us, but no. So they made a nice extra profit out of us. The staff knew it was unfair as he offered that our next lease would be discounted (by how much extra petrol we had given, again showing they COULD have calculated it if they wanted to) but of course didn't give us anything in writing.

Abie mogul (09/24/2020)

I visited enterprise branch on the bridge Harrow. I went to pick up a Mercedes as my Mercedes had an accident and was to be repaired. My insurance company is linked with enterprise which brought me into Harrow enterprise. At the branch I came across the branch keeper who was in charge at the time. He offered us a skoda instead of a Mercedes which was promised to me by the insurance liaiser. This branch keeper ( a bearded pakistani man) said that he didn't have a Mercedes he could only offer me a skoda. I told him that a lady in enterprise's head office told me to pick up a Mercedes from the Harrow branch. At this point this bearded man became abnoxious and said 'that's what I have; take it or get out of here. At this point he became extremely rude and he repeated 'get out of the premises or you will be removed'. My wife was with me at the time and she was shaken. I complained to enterprise head office. A lady said 'they would study the cctv camera and would investigate. A week has lapsed and I heard nothing. The experience we were subjected to at Harrow enterprise, I would not wish it to my worst enemy. I later learned that enterprise rent a cheaper car to the accident victims and claim for the price of an expensive car from the insurance company. The authorities must stop enterprise carrying out out such practices.

A M (09/08/2020)

Previously I gave 5 stars. But this time, not so good customer service. But the two men whom I dealt with last time gave good customer care. This time, car that was offered to me had broken side mirror, reps weren't too friendly. But as an old customer of enterprise, I shall rent a car from enterprise again. 👍🙏

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