Map
Detailed Information
- Place Types Jewelry store
- Address 127 & 128, 4006 Ariel Way, Shepherd's Bush, London W12 7GF, UK
- Coordinate 51.5076779,-0.2208215
- Website http://uk.coach.com/
- Rating 3.6
- Compound Code GQ5H+3M London, UK
Photos
Reviews
If you are looking for customer service or after sale's service please don't invest your money and time in this brand specially this store
I really enjoy coming to this store. Really helpful and polite staff. Nice range of products. I highly recommend this place.
Went to personilize a Jacket, was quite busy but someone was dedicated to me and helped me decide on the pattern. Jacket was ready within the day and they texted me to pick it up. Very good service and great products.
Terrible and extremely rude service from the shop assistant.
1. Urgeing for payment when customer was still choosing.
2. Non-refundable warning was given AFTER payment was made. Not that I want to return the product. I was buying gifts for people overseas anyway. But shouldn't this type of warning be given beforehand not afterward?
3. AFTER the payment, the promised "7-day delivery time (for personalised product)" changed to "no guaranteed delivery time" due to busy sales season - the shop assistant knew i was leaving the country in a few days as I just requested the tax refund form - essentially the she made me buy something that I may not be able to receive.
4. Poor hand writing of the initials requested on the personalisation form,. the S looked like a 5 or J (see photo attached). When the shop assistant was asked to correct the initial, she was extremely rude.
The shop manager solved some of the issues above. But overall, i received appalling services from the shop assistant/the shop.
Outstanding staff and customer service, I would definitely shop again made me feel so welcome
Thank you guys
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