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Vashi

Westfield, Ariel Way, Shepherd's Bush, London W12 7GF, UK
+44 20 8746 0731
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Reviews
M J (07/09/2020)
I've come to VASHI at Westfield a few times, first to buy my diamond wedding band and then to have it resized and cleaned. Their service has always been topnotch also remotely!!! I have been assisted by different staff members and they've all been super friendly, professional and helpful so I can only recommend VASHI to whoever is considering buying wedding bands! On a side note, I JUST LOVE MY RING!
O S (07/06/2020)
The worst customer service I’ve had out of all the stores. I have a beautiful engagement ring from Vashi that I wanted to clean in ultrasonic machine. I usually do it once a year in the flagship store or selfridges. Walking past Vashi branch in Westfield I came in to enquire about this service, availability and timeframe. The young salesman was ignoring me standing at the entrance as he was talking to other member of staff. When he realised I was standing at the door for a while he showed no interest in approaching me. I had to get his attention myself. Baring in mind the store was completely empty! I asked about the polishing and cleaning services as usual. He told me Vashi doesn’t offer this service. I insisted that I’ve done it previously as I had my ring for couple of years. Salesman looked so bored and not bothered that he wanted to send me away so he can go back to chatting to his colleague. I heard that this particular store is unpopular due to its poor customer service and now I can see it for myself. I understand that after having a long break and not being busy with usual flow staff lose motivation and enthusiasm but in the end of the day you get paid to do your job like everyone else. And customers come back and spend money to receive this experience.
Louis Joseph (12/27/2019)
This is place has been fantastic in my searching for the perfect engagement ring. The staff have been very attentive and flexible with the appointment bookings. The staff also have been very good at replying to emails in a prompt manner which has made the process very smooth. In particular Cristina, has been an absolute star in helping me design an engagement ring, guiding me through the sizing, carat, bands shape, super helpful giving honest advice, great customer service, she’s a credit to the company.
Fabian Plum (07/10/2020)
After weeks of searching for the perfect engagement ring I stumbled across Vashi. Rather than having generic options which only tick some of the boxes of what I was looking for, with Sherin's help I found the perfect ring for my girlfriend, now fiancée, as needless to say: she said yes! The experience with Vashi was absolutely amazing. Never have I felt so reassured about such an important purchase. Can't recommend them enough! We are now looking into getting our wedding rings here as well!
Ovin Ray (10/02/2019)
I was very nervous before coming to the store and straight away I was made to feel very comfortable. With a very warm and genuine welcome emphasis on the ‘genuine’. What a complete pleasure it was to deal with Nash, who I believe is fairly new to Vashi. He explained in great detail all the different aspects of diamonds and in terminology that I a complete novice could understand. His knowledge and assistance were invaluable in helping me to make one of the biggest decisions of my life! Nash is a valuable asset. Hold onto him! I’ll be back for the wedding bands! Thank you Nash.
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