Map
Detailed Information
- Place Types Car rental
- Address 5 & 6, Kerry Avenue, Purfleet Industrial Park, Purfleet, South Ockendon RM15 4YE, UK
- Coordinate 51.4956849,0.2298639
- Website https://www.europcar.co.uk/en-gb/stations/united-kingdom/purfle
- Rating 3
- Compound Code F6WH+7W South Ockendon, UK
Openning hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 8:00 AM – 1:00 PM
- Sunday Closed
Photos
Reviews
Had a booking for a car to be dropped off to me on a am appointment they Called at 8:30 am to say they way looking for a suitable car for me and would call back by 10 am, it's now 24hrs later and have had no reply this branch does not pick up the phone at all if you speak to customer service theyare no help at all infact they have attitude problems do not use this company disgusting service or lack of. Update just had a call back from them no sorry at all for not calling or dropping car off on the time and date even when I questioned why they have no respect for the customer he said I finished early yesterday still no sorry at all.
Got this Mercedes C300 as a courtesy car for mine whilst the gearbox went. The manager (Martin? I think that was his name) and Mamon the who served me were very nice and polite and very professional. Received excellent customer service and Definitely would come again if I need to rent a vehicle.
Both great asset to Europcar Purfleet 🌟
Avoid at all cost. For the second time now they delivered my car late without any communication (over 3 hours late). And each time they take a few days to pick it up..
There is no communication whatsoever from them and they will charge you for their mistake! Not worth the trouble as they are not reliable!
Do not use this company, in particular this branch. If I could leave 0 stars I would. Car booked and never delivered, called and called and called only to be put on hold for 20 minutes then hung up on. Managed to get an answer once to be told the car was 30 minutes away for it to then never show up and again, nobody who would pick up the phone. Ended up booking a replacement with enterprise. Absolute JOKERS!
This is a total joke of a branch. Cant get hold of the branch went down to the branch to change van was told the replacement will be available later and they will contact me. Nothing no one called went to the branch the next morning and truely you get a person who has zero interest in their job or helping you get what you have paid for.
Honestly wouldn't recommend the company and definitely not this branch.
Customer service is zero and professionalism is -10.
Truly horrible experience and one I hope never to repeat.
People try another company at all costs.
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