Porsche Service London, BMW, Audi & Mercedes - ACS AUTOWERKS

I newly contacted this business based on its reviews and location, unfortunately I have been left heavily disappointed. I simply called to book in my vehicle for a rear brake pad change, a simple quick job speaking from experience. Someone by the name of ‘Raj’ had answered and immediately began to present attitude and no sense of professionalism. Raj had given me an ultimatum to either bring my vehicle in when it suited the business and disregarded my specific needs. I asked politely ‘are there any other options to bring in for the following week, do you have a booking system?’ In which he replied ‘we need your car first thing in the morning’, again not answering or considering my requirements. I would have been happy if I was bluntly told that we will not be able to carry out this service due to time frame, and I would have left it. My main concern is the audacity of Raj to believe he can speak to new & potential clients to the business in this manner, I have to ask is this how you operate and if so I am amazed as to how you are still in business. Although, this seems like a place that is selective in its clientele and do not wish to get involved unless it’s worth while.... This place from first contact has been by far the worst I have experienced from a mere phone call. I do not recommend this garage especially if you have a unique and sought after automobile, they promote being a specialist to certain brands however when dealing with overaged classics and contemporary vehicles it is extremely important to build trust even more so than normally expected. Clearly Raj has no etiquette for business with no intention for creating a respectful reputation. I will be sharing my thoughts at my local drivers club.

‘your appointed garage not only overcharged on the part but also misled on hours of work that are required to fit the pump, which is extremely alarming’ In quote are the words of a third party who processed and rejected Raj’s quotation to fix my car’s air suspension. Essentially Raj charged £1500 for what is a £600-700 job. He then reduced the price to £1100, while still maintaining the excessive labour charge. Charging 4.5 hours for what is a 1.5 hour job according to a respectable auto repair journal. It really pains me to leave a poor review. I hope it will be considered constructively. My first experience with Raj ended with me paying £570 for a new battery. I was silly enough to accept this but I felt pressured to accept such an extortion. Raj: you do have overheads but you are not BMW. If you want to charge BMW prices provide a comparable level of service - comfortable reception area, shuttle service, coffee, etc. I found your communication style bordering on rude especially when you tried to justify your high labour rates. I honestly believe that you are a good technician but your poor communication skills and exorbitant pricing made you lose me as a customer and also many friends I would have recommended. Perhaps I did not fit into the category of clientele you desire...

I bought a 35-year-old BMW e28 and a car like this need care and knowledge, as well as a regard for the vehicle. Raj understands what needs to be done, and although I always spend more than I should (he's very persuasive), I know the car is in good hands. Raj is not bodge-it-and-run merchant. He'll give you a fair price, but more importantly, he'll look after your car, particularly if it's unusual or rare like mine. Don't go anywhere else if you have a German car.

I've been using Raj at ACS Autowerks for 6-7 years for servicing and any repairs that i have needed doing to my cars, always ready on time when i go to collect my car and always a fair price, they also service my wife's car as well so as i use ACS Autowerks for both our cars i wouldn't want to go anywhere else. Raj always advises you of possible work /repairs you might need in the future without any pressure to book it in with him. I have recommended Raj to other people who have thanked me as they wanted a reliable and trust worthy garage and now use him for servicing and repairs.

If you are looking for a mechanic that you can trust to do a great job at a competitive price, then look no further than Raj at ACS Autowerks, he was recommended to me by my previous mechanic who retired, and I can say hand on heart, that I wouldn’t use anyone else, I have also recommended him to family and friends, and he is now their regular mechanic also (enough said). All of my services/repairs on my previous car a Renault Megane, and now on my current car, a Hyundai Tucson, have been carried out to my complete satisfaction.