Enterprise Rent-A-Car - Hounslow

Poor customer service...no proper explanations...this is the last time I'm hiring it...I wish they can explain it in details so I fully understand.

Be very careful with these clowns. Here is the story. Ive arrived to collect the van that Ive booked, from the moment I stepped in to this Branch I felt I was not welcome at all, the agent was playing on his mobile while talking to me and asked me to wait. Only to found out that the van which was booked for me had an accident "well according to them". They let me wait for almost 2hours so Ive done my research and read all their reviews specially the bad ones. I have worked in customer service for almost 15years and I know when something is not right from the beginning. They have given me a Van with a damaged tyre and been asked to ignore the warning indicator that will pop up on screen as their Mechanic have already checked it according to Alex. When I return the van to them "Jake the Manager" inspected the vehicle and pointed to the damaged tyre, I was just watching him do his part and its so obvious that they will do their best to get hold of that the £200 deposit or even more money from you as they were asking me to pay £500 deposit but I didn't. I have played as a regular person and they have taken advantage of it. I was expecting them to call me and just admit that the damage was from the previous rental of the Van but instead they went on and charged me and not letting me know. £200 exact for a new tyre and not even a single pence difference. I hope " THE ENTERPRISE company" will look into this after reading this feedback. To all of you who are planning to book a vehicle at this branch goodluck and be very careful.

Good service. The person was professional and helpful in meeting my needs. Happy with the company so far. It's closer to airport and have bus stops nearby in case you want to reach there by bus. Good collection of cars including exotic cars. Well maintained cars.

Yes very good service. I am a customer of Enterprise for many years always have a good experience

Always willing to meet your needs.