Easirent Car Hire Heathrow Airport

Great car at a good rate. Dropped 2 stars as they only open up for scheduled pick ups and drop offs. I tried dropping the car off at 9:30pm and the next morning at 7am (both well within their advertised opening hours) and the office was closed both times. It would be ok if they advertised this and warned people during the pickup. I will try them again but, if you have an early or late flight, BEWARE!

Be careful. They tried to overcharge me even though I had an email from them stating I owe nothing. I prepaid and they tried to scam me. They get a 3 because the car was fine.

Rented just before the Tier 4 lockdowns and the staff were friendly and helpful. Couldn't have asked for a better service on return as well. Have a good holiday season.

Please do not rent from these people. I really had a very bad experience from them. The office was closed when I went to collect the van and did not find anyone on site even though it was in the afternoon during opening times. They told me that they were going to bring the van and was 5 minutes away. They came back after 22 minutes. I drove the van and as soon as I got home, I saw that one of the tyre was flat (not completely). I called to report that and was told it must have been done by me. I am absolutely sure that the van was given to me in that condition. I would have never taken the risk to drive a flat tyre from Heathrow to Central London. I straight away checked the condition report and saw a mark on that same tyre. They provided the contact of their insurance provider which I rang but was told that they are not their insurer anymore. I rang the company back and they arranged for another company. The recovery guy investigated the tyre once removed and could not find any puncture or visible damage on it which I reported that to them. I returned the van and a few days later, saw a charge of £425 (£200 tyre damage + £75 admin fee +£150 recovery) from my account. I was told that it was related to the tyre. I opened a case mentioning the condition report and got a reply after 6 weeks. I was told it must be the Rims or Alloys. I checked the picture of the tyre and could not see any damage on both the rim and alloy and reverted back to them with findings and pictures. They took 2 more months to give me a final decision; saying that they perform all checks before giving out vehicles to customers. There was 2 damages on the passenger side (1 under the fuel tank and the other one on that tyre). The marks are on the condition report for a reason; you cannot mention that the mark is for the alloy or rim when both of these do not have any damage on the pictures. This company do not have any accountability and are quite dangerous and reckless; putting at risk their customer's lives. The van was given to me in a rush and I did not verify anything prior to driving it.

I had a wonderful experience with Easirent at Heathrow. The Fiat I rented was in excellent condition and they were very understanding when I had to bring the car back a week early as I needed to get home before I had planned. They were very kind and accommodating and I very much appreciated their service.