Capital Properties

Rented a flat at Cathays Terrace for a year from Capital Properties, had no problems whatsoever! Good communication, all issues were solved timely, also got the deposit back. Highly recommend!

Rented our lovely home with Capital for two years and had no issues. The initial contract signing was so simple and straight forward, maintenance was always dealt with. Would surely recommend!

Really good letting agency. Really nice team who always deal with stuff effectively. Going into our second year with them. Well keep and very affordable housing. Always respond quickly to any problems and have been helpful as well. Would recommend!

I would not recommend this agency to students. The house was not cleaned when we moved in, our washing machine broke and nothing was done for a week and a half. A connector under the sink broke which left hot water bursting out of the pipe which flooded our kitchen, the house was covered in moisture and we were left to clean it up. After that there was water damage in the fuse box and an electrician said there was evidence of a small electrical fire. The fuse would be tripping up to 8 times a day and the agency took over 6 weeks to sort it out. I rang citizens advice for some help on the matter, although the situation did resolve before any action was taken. We have just been left with outrageous bills for cleaning and damage repairs. We are honest people who left the house clean (cleaner than it was when we moved in) and are very upset by the experience we have had with this agency. The girls on the desks do what they can however there were times when we did not know who to believe and we often had emails ignored. We got told a repair man could not come to the house because of an emergency, when they did come they told us that they had got to the agency to get our house key but the agency couldn't find it so turned them away. After that we did not know who to believe. To anyone who rents with this agency, take pictures of everything as soon as you move in.

Tried to rip us off when giving our deposit back. One of the girls that did the inventory when we were leaving said we were threatening to her when we were nothing of the sort. Stay away from these cowboys.