Hertz - Feltham, Hounslow - Unit 9, Central Park Estate

The best company for all you car rental needs. An international corporation with representation in nearly every single country that I have traveled to. Been a customer for over 15 years.

Hats off to the manager. I met him in person to rent a van and he went out of his way to help me. Really impressive customer service. Nice one. Rented a van to bring back a table. Cost about £30 for a day and got the job done. Will be back!

Picked up a luton van, very dirty full of dog hair and awful smell of wet dog.

This was my first time renting from this company and my first time visiting England. I made my reservation online via Expedia and was to pay when I pick up the car. I got to the rental company and went through all the process to pick up the car. The gentleman asked me about insurance and to pre-pay for the gas and I did both. When I got to my destination and I found out that it would cost me an extra me 12 pounds per day to keep my car at the hotel that I was staying. Given that I was on vacation and didn't have extra money to spend i called up the Hertz at the Birmingham airport to see if I could drop the car off because not only it is costing me to park it I had to take the bus or taxi to get around. The lady I spoke to told me that I could drop the car off early but I would not get any money back because I pre paid and it was not a pay per day reservation. The gentleman that took my reservation never told me about paying per day or that I could rent for one way etc. He also told me that the car I had reserved was not available so he was going to bump me up to another one. I'm sure that was to get me to pay a higher rate but given that I just got off of a 6 hrs flight and it was earlier in the morning I wasn't even thinking clearly. Technically, I rented the car until the end of my stay 10-22-19 but since I was not able to use it i dropped it off at the Birmingham airport. There i was told that i would also not get my gas money back although I returned the with more than 1/2 tank of gas. I had to pay to get back to London. The manager from the Birmingham branch was to contact me and so far nothing.This was the worst part of my vacation and a very expensive lesson to learn. I will visit England again but I will NEVER rent from Hertz again.

in General Hertz is good company dealt with them for years but Feltham Branch is just mistake if this is franchise it should be closed down. Customer service is beyond Poor. when you have long term hire and something goes wrong with the vehicle and you need replacement they don't want to know they even ignore your emails after eventually someone asnwer landline they will tell you to F*** of in polite way. if i could give zero stars i would.