H. Samuel

Purchased a rose gold watch for my partner at Xmas and the colour dissolved so was taken back to the store and sent off for repair on August 25th. When we took it back, Christine, who is one of two supervisors, was thoroughly unhelpful, impolite, and lacked any form of customer service. I found her obstructive, abrupt, and she interrupted me at every possibility as opposed to letting me speak. The watch finally arrived back in store on 27th October, despite being quoted 4-6 weeks, and whenever I phoned up the store to check on progress and ask for an explanation, I was just batted off with “covid mate”. When I went to pick the watch up I unfortunately had the displeasure of being served by Christine again. I have never been unfortunate enough to be “assisted” by someone with such appalling customer service, and if she worked for me and spoke to customers the way she spoke to me she would be out on her ear. I asked her if I could speak to the store manager Chris, to be told with the usual grace of an alsation dog that Christine has that Chris wss at lunch. God forbid he put down his sandwich for five minutes to speak to a disgruntled customer. When I finally spoke to Chris over the phone later in the day he was not bothered one jot about my dissatisfaction. A thoroughly appalling experience for start to finish, and I will be emailing head office once i have finished this review.

Good service. Does what it says on the door. Know problems

Upsiting. My wife have ordered a watch for me as a present for our wedding anniversary, then she received a message from DX the delivery company saying that my order has been deliverd and signed by my wife. Called H Samuel did not go anywhere, bad costmer service couldn't get hold of anyone. Called DX the delivery company they told me to contact H Samuel. I don't know where is my watch and if I'm going to get or not. Ruined my Anniversary and my weekend, I wouldn't recommend That H Samuel but if you still want to Use it chose pick at the store option. DO NOT DO HOME DELIVERY. Advice for H Samuel please use a decent Delivery method or a company Don't go for cheaper options

Very friendly staff, I wanted to buy a new watch and they helped me pick a really nice one. Nice to hear from you, thanks for the message.

Excellent staff h samuel as a buisness needs better stock.