Home United Kingdom England Enterprise Rent-A-Car - Epsom

Enterprise Rent-A-Car - Epsom

13 West St, Epsom KT18 7RL, UK

+44 1372 739000

Map

Detailed Information

Place Types Car rental
Address 13 West St, Epsom KT18 7RL, UK
Coordinate 51.3329175,-0.271475
Website https://www.enterprise.co.uk/en/car-hire/locations/uk/epsom-u1e
Rating 4.3
Compound Code 8PMH+5C Epsom, UK

Openning hours

Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 5:00 PM
Friday 8:00 AM – 5:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed

Photos

Reviews

Luke Brook (12/21/2020)

No support for customers. After I picked up the car, the government announced Tier 4 strict lockdown measures. I rang Enterprise the next day they were open to discuss options. I asked if I could have a partial refund, and return the car since I was no longer legally allowed to go anywhere. Emma, the manager, told me it was their policy not to refund anyone who had already paid. Understandable under normal circumstances. But these aren't normal circumstances, and Enterprise haven't got any policies in place for such scenarios. Instead of trying to find a satisfactory solution, she just repeated that it's enterprise's policy and there's nothing they can do. So, I'm £400 out of pocket for a car that I cannot use, and enterprise couldn't care less because they have my money. Avoid this company during the Coronavirus crisis.

Lucy Davis (09/30/2020)

I've used Enterprise Epsom a couple of times now for some work trips and am delighted with the service they offer. The team are very helpful, responsive and always accommodating to my requests (even if they may be last minute!). They also have a great range of cars and are always immaculate. Will be using Enterprise Epsom many more times, thank you!

Duncan Smith (08/20/2020)

Couldn't have had better service from the lady who I dealt with at the Epsom branch. She was polite, customer focused (took the van away for an extra clean when she noticed the back was not up to scratch) and quick, clearly she had a lot on her plate but she made me feel welcome and was very friendly and helpful. The van itself was practically new and was perfect for the job, as I had to transport wedding decorations to our venue 35 miles away.

Sonila Sono (11/22/2020)

Rented a car a few days ago and paid the deposit. One of the employees checked the car in return and said everything was ok and the money will be refunded in my card. Two days after i checked the bank and they refunded only £161 from 200. They kept £39 and didnt even call me or sent me an email to say why.I was always renting in Croydon branch and was so happy with their service , and thought to rent in Epsom this time as it is closer to my home , but definitely will not do this again! Am very frustrated for this what happened, their lack of communication with the customers and unprofessionalism.

krishi krish (07/23/2020)

The whole process was smooth and efficient from start to end. Customer service was on point. Would definitely use again and recommend for others. Thanks Epsom Enterprise team! :)

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